Octane won't render

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Octane won't render

Postby Jorgensen » Fri Aug 22, 2014 7:58 pm

Jorgensen Fri Aug 22, 2014 7:58 pm
Hi

I've just got this problem today.

When I open the Octane window, nothing happens :-/

I have tried both repair and reinstall the octane plugin, and removed all other plugins from
C:\Users\bre\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp\Plugins

The standalone version and 3ds max plugin runs fine.

Does anyone know what might be the problem?

Sketchup pro 2014 v14.1.1282
Octane standalone 2.06
Octane plugin 0.11.53
Attachments
1.JPG
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: Octane won't render

Postby fuzzybro » Sat Aug 23, 2014 12:03 am

fuzzybro Sat Aug 23, 2014 12:03 am
Hi Jorgensen,

Don't panic, help is on the way :D

1) Could you please send me a couple of recent log files?
They are here:
C:\Users\USERNAME\Documents\Octane\SketchUp\logs

2) And could you please export scene to .ocs/.orbx? To export, open Octane Viewport and then in Sketchup Select Plugins -> Octane -> Export to .ocs

You can attach needed files here or in PM. I'll check what might be wrong.

Thanks!
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Re: Octane won't render

Postby Jorgensen » Sat Aug 23, 2014 6:26 am

Jorgensen Sat Aug 23, 2014 6:26 am
Hi Fuzzybro

Here are the files.

Thanks
Attachments
logs.zip
(11.6 KiB) Downloaded 118 times
scene.ocs
(20.94 KiB) Downloaded 120 times
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: Octane won't render

Postby Jorgensen » Mon Aug 25, 2014 2:01 pm

Jorgensen Mon Aug 25, 2014 2:01 pm
Hi Fuzzybro

Do you have any ideas what causes the problem?

Thanks
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: Octane won't render

Postby fuzzybro » Mon Aug 25, 2014 5:45 pm

fuzzybro Mon Aug 25, 2014 5:45 pm
Hi Jorgensen,

I'm going to check it right now.
Based on the logs everything is initialized and should work fine.

Did you manage to run Octane for Sketchup previously? Demo version or different SU version?
As a quick check, could you disable firewall and try launching Sketchup again?
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Re: Octane won't render

Postby Jorgensen » Mon Aug 25, 2014 6:45 pm

Jorgensen Mon Aug 25, 2014 6:45 pm
Hi fuzzybro

I have been able to run the same octane for sketchup fine before . I have to tried to deactivate via octane menu, but the deactivate but the button is somehow grayed out.
Attachments
1.JPG
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HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: Octane won't render

Postby fuzzybro » Mon Aug 25, 2014 11:18 pm

fuzzybro Mon Aug 25, 2014 11:18 pm
What was the change that made it stop working? Updated to a new version?

When you press "Deactivate" it takes some time to actually do the deactivation.

Also, could you please open octane materials window? Is it working?
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Re: Octane won't render

Postby Jorgensen » Tue Aug 26, 2014 5:20 am

Jorgensen Tue Aug 26, 2014 5:20 am
Hi Fuzzybro

I can open materials window, and it works just fine.

I've got a new router, that might be the problem?

Can't deactive even if I wait very long.

I can add that both the standalone and the 3ds max plugin works fine.
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: Octane won't render

Postby Jorgensen » Tue Aug 26, 2014 2:54 pm

Jorgensen Tue Aug 26, 2014 2:54 pm
Hi Fuzzibro

I forgot to mention that I installed Sketcup 2014, while still having Sketchup pro 8 installed.

I just opened Sketchup pro 8, and the Octane plugin works just fine in here, but again I can't select deactivate :-/
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: Octane won't render

Postby fuzzybro » Tue Aug 26, 2014 6:14 pm

fuzzybro Tue Aug 26, 2014 6:14 pm
Wow, that's super weird.

Ok, try deleting license.cfg file located in C:\Users\%USERNAME%\Documents\Octane\SketchUp
and then deactivating SU license in your Customer Area page http://render.otoy.com/account/octanelive.php
This will help you to deactivate.

As for rendering issue, wait for new build, I'll prepare it this week, it might solve some problems.
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