Plugin Error

Sub forum for bug reports

Moderators: ChrisHekman, aoktar

Forum rules
Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.


All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
H. A detailed description of the issue and steps to reproduce it (Include Screenshots or video capture), as well as an example scene if applicable.
I. Copies of the Octane Log window and Console window outputs (full text attached as a file to your post is recommended).


Please note that reports of issues inside existing threads will be ignored/removed, and reports may be closed if the reporter does not respond to subsequent queries in the thread.
Kham.lewis
Licensed Customer
Posts: 10
Joined: Mon Nov 28, 2016 6:14 am

macOS Sierra
NVIDIA GeForce GTX 775M 2048MB
16GB
CUDA Driver Version 8.0.63
OctaneRender 3.05.3 (Stand alone)
OctaneRender for C4D version: 3.05.3 R1
C4D R16.050 (Build RB131856)

I keep receiving an error message suggesting that " The plugin liboctane.dylib has crashed" each time I try and open octane's live viewer window in C4D. I've tried opening with a simple default primitive model to make sure it wasn't a 3D model issue, but it still crashes and send me the error. Can anyone help me?
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aoktar
Octane Plugin Developer
Posts: 16066
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

Have you set plugin accordingly to readme.txt? What you see in console window when C4D is loaded? I can't see your bugreport.zip here.
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
Kham.lewis
Licensed Customer
Posts: 10
Joined: Mon Nov 28, 2016 6:14 am

Thanks for the reply back. When I open the console window in C4D I see the following:

Loaded Octane DDL:OctaneRender 3.05.3 version:3050300
Octane Render for Cinema 4D 3.05.3
Octane Render SDK version: 3.05.3

I followed the readme.txt fill exactly, but I still get an error. Is there a way that I can send you my bug report?
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aoktar
Octane Plugin Developer
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Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
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You can attach a zip version to you messages. I think it's a hardware related issue not a bug. What happen with standalone? Can you render material previews in there?
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
Kham.lewis
Licensed Customer
Posts: 10
Joined: Mon Nov 28, 2016 6:14 am

I can render material previews in the standalone version. As far as hardware goes, I've been a doing projects using Octane with my current hardware set up for a few months. When I did a fresh install of my macOS system a few days ago, I began to get errors alerts from Octane. I've attached the bugreport.txt file as well as a screen capture of the message I receive.
Attachments
_BugReport.txt.zip
(18.38 KiB) Downloaded 215 times
Screen Shot 2017-03-19 at 7.22.16 PM.png
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aoktar
Octane Plugin Developer
Posts: 16066
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
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Same plugin and different OS. I have no experience with Sierra. Here only thing i can see that's a crash on environment codes. My suspect is your OS and drivers.
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
Kham.lewis
Licensed Customer
Posts: 10
Joined: Mon Nov 28, 2016 6:14 am

Hmm. I was using this version of Octane on macOS Sierra before with minimal hiccups. I'll double check and make sure all drivers are up to date and do a few test on my end. I'll keep you updated this week.

Thank you for your help thus far
Kham.lewis
Licensed Customer
Posts: 10
Joined: Mon Nov 28, 2016 6:14 am

I'm back. So, apparently Octane for vC4D 3.04.5-R2 and the Octane standalone V3.04.5 work much better. I suspect that the latest version of macOS Sierra, my graphics card CUDA version and the latest version of Octane play nicely on my machine.
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aoktar
Octane Plugin Developer
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Kham.lewis wrote:I'm back. So, apparently Octane for vC4D 3.04.5-R2 and the Octane standalone V3.04.5 work much better. I suspect that the latest version of macOS Sierra, my graphics card CUDA version and the latest version of Octane play nicely on my machine.
It's not a solution. Have you checked 3.06-test3?
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
Kham.lewis
Licensed Customer
Posts: 10
Joined: Mon Nov 28, 2016 6:14 am

aoktar wrote:
Kham.lewis wrote:I'm back. So, apparently Octane for vC4D 3.04.5-R2 and the Octane standalone V3.04.5 work much better. I suspect that the latest version of macOS Sierra, my graphics card CUDA version and the latest version of Octane play nicely on my machine.
It's not a solution. Have you checked 3.06-test3?
No, I haven't checked 3.06-test 3. The latest I have access to in the download section is 3.05.3 (R1) and 3.05.3 (Standalone version).
Attachments
Screen Shot 2017-03-20 at 8.20.15 AM.png
Screen Shot 2017-03-20 at 8.20.00 AM.png
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