C4D PlugIn wont activate

[_wes]

When I start C4D and then Octane from the menu, you can see in to bottom left area, that Ocaten tries to activate the PlugIn (OctanePlugIn activation...). This takes some time and results in an error message "ERROR: Resolving timed out after 8001 milleseconds res:3" (see screenshot).

Error_message.jpg (26.12 KiB) Viewed 6384 times

Error_message2.jpg (30.72 KiB) Viewed 6384 times

Octane_0_days.jpg (28.29 KiB) Viewed 6384 times

My subscription is paid and active when I check on the Ocaten-Website. The standalone does work, is "Activated" and "OctaneLive: connected".

How to fix? Thanks.

[bepeg4d]

Hi,
please write to help at otoy dot com sharing your OTOY username, thanks.

ciao,
Beppe

[Raum4D]

i got the same error, what was the solution for this in the end?

[bepeg4d]

Hi,

it could be a DNS issue.

If I remember well, the user has solved by switching to the DNS service provided by Cloudflare:
https://1.1.1.1/dns/

ciao,
Beppe

[Raum4D]

Oh thanks! that worked!

[ack2v]

Hello,

we have the exact same issue and are looking for a solution. Can someone give a step-by-step instruction on how to switch the DNS service? I don't fully understand where and how to set it up. Thanks much in advance!

[Delizade]

bepeg4d, thank you!
(ack2v, use chatGPT according to your OS it will guide you well)