denoise phase crashes 3dsmax and display

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All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
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umut_sert
Licensed Customer
Posts: 7
Joined: Sun Mar 28, 2010 9:51 pm

When it comes to the denoising phase for the new 3dsmax 6.01 plugin
the display goes blank and ı have to restart the computer. I have two 1080tis and latest drivers installed . I use both cards for gpu rendering and one of the two for denoising and tonemapping. I have no extra cards for display.
umut_sert
Licensed Customer
Posts: 7
Joined: Sun Mar 28, 2010 9:51 pm

windows 10 64 bit
398.11 display driver
3dsmax 2018
octane render 4 xb3
plugin 3dsmax - 6.01
ram 16gb
2 1080tis msi
User avatar
paride4331
Octane Guru
Posts: 3819
Joined: Fri Sep 18, 2015 7:19 am

Hi umut_sert,
could you make a test setting your hadware as follows:

1_ 1080Ti:
active > yes
Priority > yes
Tone > yes
Denoise > no

2_ 1080Ti:
active > no
Priority > no
Tone > no
Denoise > yes
connect monitor/s here

Have you still crash?
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
umut_sert
Licensed Customer
Posts: 7
Joined: Sun Mar 28, 2010 9:51 pm

can it be a power issue, or during denoising does the cards consume more power than usual rendering. Because when it starts denoising, it restarts the system or either display driver is reset. I do not have the same problem with other optix using renderers.
User avatar
paride4331
Octane Guru
Posts: 3819
Joined: Fri Sep 18, 2015 7:19 am

Hi umut_sert,
what about your Power supply, how many watts?
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
umut_sert
Licensed Customer
Posts: 7
Joined: Sun Mar 28, 2010 9:51 pm

this was my office computer. And at home ı use two titan x maxwells with denoiser and it works like a charm.
User avatar
paride4331
Octane Guru
Posts: 3819
Joined: Fri Sep 18, 2015 7:19 am

Hi umut_sert,
if you did my test and the problem persists it could depend on power supply, check it.
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
umut_sert
Licensed Customer
Posts: 7
Joined: Sun Mar 28, 2010 9:51 pm

(ı did the test for both cards and both of them worked as single denoisers.They worked as you have requested
umut_sert
Licensed Customer
Posts: 7
Joined: Sun Mar 28, 2010 9:51 pm

Hello Paride, what is your theory about my work computer crashing during the denoiser phase. Last saturday with watery mouth ıI tried to render a scene which occupies 8gb of vram on 2560x1440 res. ıt crashed, later I learned from our ıt guy that power supply is shut and locked .My computer seems to have a power supply of 650 watts with two 1080tis attached. ıt has a 8 core amd fx processor with 32 gb of vram.It has an ssd and two normal harddrives. IIt may also be a heat problem, but ı think if it would be about system temp than it would randomly reset instead of the sarting of the denoiser pahse . if we can find a solution I would be grateful. Thanks in advance...
User avatar
paride4331
Octane Guru
Posts: 3819
Joined: Fri Sep 18, 2015 7:19 am

Hi mut_sert,
I suppose your issue depend on PSU:
2 x 1080TI > 500 watt
1 x cpu > +/- 125watt
crashes and reboots are possible when wattage peaks.
before purchasing a new PSU, try to removing 1 x 1080TI and test it.
Regards
paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
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