SSO connection error

[linney]

Hi

Just purchased a new license of Octane Render and for C4D but I can't sign in with my password.

I saw on the forums this happened a while ago, has something happened?

Its a Windows 10 machine and its quite important we get this up and running.

Any help greatly appreciated.

Gaz

[bepeg4d]

Hi Gaz,
I have wrote to you via PM.
ciao beppe

[win]

Hi Linney

Please contact the Help Desk; email [email protected] for assistance with this type of issue.

Kind regards, Win

[mojave]

This is usually related to Octane not being able to contact our servers for authentication, which may happen due to a firewall or proxy blocking the communication.

If you are in a corporate environment you may want to contact your admin. Please refer to the documentation for more information here.