I have troubles in activating my license

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moenen
Licensed Customer
Posts: 13
Joined: Fri Dec 23, 2011 12:07 pm
Location: Italy

Hi,

I'm logged in the forum but there's no Licensed customer forum group. I have tried to logout and register again, with the same user name and password used during my purchase, but the forum rejects my registration ( the username and the email address are already in use... of course).
How can I enter into the licensed customer area? :?
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t_3
Posts: 2871
Joined: Tue Jul 05, 2011 5:37 pm

moenen wrote:Hi,

I'm logged in the forum but there's no Licensed customer forum group. I have tried to logout and register again, with the same user name and password used during my purchase, but the forum rejects my registration ( the username and the email address are already in use... of course).
How can I enter into the licensed customer area? :?
hi!
the license transaction and registration is handled manually. as it is now christmas eve in new zealand (well past midnight), it'll take a certain ammount of time to complete. don't know if refractive is out for work during christmas weekend though...
„The obvious is that which is never seen until someone expresses it simply ‟

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moenen
Licensed Customer
Posts: 13
Joined: Fri Dec 23, 2011 12:07 pm
Location: Italy

Merry Christmas! :D

I live in Italy, and we are waiting for Christmas Eve. I have received a few hour ago a mail with instructions for download and activation.
The mail begins with:
-----------------------------------------------------------------------------------------------------------------------------------
Dear Customer,

We have processed your order and your OctaneRender® license(s).

To download and activate the software, follow the following instructions,
CHAPTER 1 is for the OctaneRender® Standalone Edition, and CHAPTER 2 is for the OctaneRender® for 3ds max®:


NOTE for Combo Packages: If you have purchased a reduced price combo package (OctaneRender® Standalone Edition and OctaneRender® for 3ds max®), you must first activate OctaneRender® Standalone Edition explained in CHAPTER 1, and then activate the OctaneRender® for 3ds max® software explained in CHAPTER 2.


CHAPTER 1: DOWNLOADING, INSTALLING and ACTIVATING OctaneRender Standalone Edition
---------------------------------------------------------------------------------

Download and activation instructions:

* Go to our home page http://www.refractivesoftware.com/ and click on 'Forum' in the top navigation.
* Click on the Commercial Product News & Releases (Download here) forum in the Licensed Customer forum group.
* Click on the OctaneRender® 1.0 beta 2.52 [CURRENT] >>> download here <<< thread, at the top of the thread listing.
* Scroll down to 'Download' and click to download the relevant package for your platform.
* Install the software by launching the downloaded installer. (Windows users should right click and use 'Run as Administrator' to start it)
* Go to our home page http://www.refractivesoftware.com/, and log in to our 'Customer Area' with your activated username and password you used to purchase your license(s)
* Go to 'OctaneLive Accounts' and there you will find your 'OctaneLive Username' and 'Password' you must use to activate your Octane Render software.
* Use the OctaneLive Username and password to activate the software during the first launch.

-----------------------------------------------------------------------------------------------------------

I don't know if this means that my transaction and registration is handled or not. I only know there's no licensed customer forum group for me... ;)
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mib2berlin
Licensed Customer
Posts: 1194
Joined: Wed Jan 27, 2010 7:18 pm
Location: Germany

Hi moenen, they activate the account manualy during New Zealand office hours, i think you have to wait.
May it is also because christmas holydays for one or two days, but i think they work on activation.

Cheers, mib.
Opensuse Leap 42.3/64 i5-3570K 16 GB
GTX 760 4 GB Driver: 430.31
Octane 3.08 Blender Octane
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moenen
Licensed Customer
Posts: 13
Joined: Fri Dec 23, 2011 12:07 pm
Location: Italy

Licensed customer! :D

Merry Christmas and Happy New Year! ;)
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