Ordered Wednesday night - no activation email today :-(

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Re: Ordered Wednesday night - no activation email today :-(

Postby Robsan » Fri Oct 15, 2010 5:35 pm

Robsan Fri Oct 15, 2010 5:35 pm
I'm in the same situation, I ordered a my license a couple of days ago, still no activation e-mail...

Rob
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Re: Ordered Wednesday night - no activation email today :-(

Postby hevjudo » Sat Oct 16, 2010 11:34 am

hevjudo Sat Oct 16, 2010 11:34 am
Thanks for the comments Radiance..

..Im upto 48 hours now and little worried. I dont mind waiting, its just nice to know how long.. As a previous poster said, should we be waiting until Monday??


andrew
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Re: Ordered Wednesday night - no activation email today :-(

Postby radiance » Sat Oct 16, 2010 1:58 pm

radiance Sat Oct 16, 2010 1:58 pm
Sorry guys, we tried but you're standing in a line of traffic. still about 100+ licenses to activate from the last 2-3 days...
We will begin ourselves on it once the first PC (then 2nd etc) is installed in the new office ;)
It will be in a few hours.

I understand you're waiting for your license and want to play with beta 2.3 v5 asap, just a bit of patience please, we're working hard overtime as always on getting it arranged as quickly as possible

Yours,
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Re: Ordered Wednesday night - no activation email today :-(

Postby Morat » Sat Oct 16, 2010 2:28 pm

Morat Sat Oct 16, 2010 2:28 pm
Thanks for the update Radiance, it's appreciated. It's always a bit worrying when you do business online sometime and it doesn't quite go as smoothly as expected, so taking the time to keep us up to date really helps.

I've been able to spend the weekend getting into Viacad manuals (why doesn't moi3d have your approach to pricing) so the time's not been wasted.
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Re: Ordered Wednesday night - no activation email today :-(

Postby jitendra » Sat Oct 16, 2010 5:42 pm

jitendra Sat Oct 16, 2010 5:42 pm
wow..

I think i will have to wait a real long, because, just today morning I purchased the program...

Radiance... please proceed asap.

Thanks.

Regards

Jitendra
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Re: Ordered Wednesday night - no activation email today :-(

Postby radiance » Sat Oct 16, 2010 6:30 pm

radiance Sat Oct 16, 2010 6:30 pm
We're nearly done (about 60%) approving&checking all the beta purchases, and then we will send out a new updated instruction mail to all new customers, and a getting started automatically mail when we're closed (out of office hours at the admin/support office in belgium)

Yours
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Re: Ordered Wednesday night - no activation email today :-(

Postby hevjudo » Sat Oct 16, 2010 8:06 pm

hevjudo Sat Oct 16, 2010 8:06 pm
Thankyou for the updates Radiance. I hope your're getting paid overtime! :D
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Re: Ordered Wednesday night - no activation email today :-(

Postby hevjudo » Mon Oct 18, 2010 1:12 am

hevjudo Mon Oct 18, 2010 1:12 am
Ok... 4 days now... and still no lisence, activation email??
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Re: Ordered Wednesday night - no activation email today :-(

Postby Morat » Mon Oct 18, 2010 6:18 am

Morat Mon Oct 18, 2010 6:18 am
Hevjudo, you're showing as a licensed user in the forum so you may be in my position - fully licensed but without the activation email.

The good news is that you can access the commercial forums and download the latest version. There are also instructions there on how to access the details of your Octane Live account by logging in at the refractive software homepage. You'll need these when you run Octane for the first time.

Getting the email doesn't seem to be necessary to get going, everything you need is available on the site.
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Re: Ordered Wednesday night - no activation email today :-(

Postby jitendra » Mon Oct 18, 2010 6:47 am

jitendra Mon Oct 18, 2010 6:47 am
radiance wrote:We're nearly done (about 60%) approving&checking all the beta purchases, and then we will send out a new updated instruction mail to all new customers, and a getting started automatically mail when we're closed (out of office hours at the admin/support office in belgium)

Yours
Radiance


Thanks.
Best Regards, Jitendra
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