Did not receive available versions from server

[DanMiller]

I installed octane for Unity, clicked Load Octane, accepted, and then presented with console errors. The errors are:

Did not receive available versions from server
UnityEngine.Debug:LogError(Object)
OctaneUnity.Upgrader:FixMissingDLLs()
OctaneUnity.PluginController:Init()
OctaneUnity.PreferenceWindow:OnGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

I searched but didn't find a solution. Anyone else here run into this and find a solution? Thanks.

[ChrisHekman]

I installed octane for Unity, clicked Load Octane, accepted, and then presented with console errors. The errors are:

Did not receive available versions from server
UnityEngine.Debug:LogError(Object)
OctaneUnity.Upgrader:FixMissingDLLs()
OctaneUnity.PluginController:Init()
OctaneUnity.PreferenceWindow:OnGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

I searched but didn't find a solution. Anyone else here run into this and find a solution? Thanks.

This is caused by a connection issue. It should be fixed in the upcomming build.

In the meantime you can use a workaround.
In the unity editor:
1. Go to octane -> settings. (Do not press load octane)
2. Press Version Control. (This will force the plugin to recheck available versions)
3. Press "load octane"

If this does not fix the issue, it might be because you are using an older version of unity. What version of unity are you on?

[DanMiller]

I appreciate the help and I attempted what you suggested. However, I still get an error followed by a crash. I attached a screenshot of what I see and then the next thing is Unity crashing. Using Unity 2018.3.8. I might try to download an earlier version to see if it works.

[DanMiller]

I installed Unity 2018.3.7 and now I get the following error:

Failed to locate OctaneUnity.dll

I see that others had this problem too but I did not find a solution. Any suggestions on how to resolve this issue? Thanks.

[ChrisHekman]

The latest build should fix these issues.
If upgrading is an issue, the installer scene asset should be updated soon.

[DanMiller]

Ok, I tried a couple more times today but ended up giving up on it and doing other stuff. Sounds like a new installer is on the way then?

[DanMiller]

I gave it another try today because I see that OctaneRender had an update. Unfortunately same result, Unity crashes.

[ChrisHekman]

I gave it another try today because I see that OctaneRender had an update. Unfortunately same result, Unity crashes.

Did you re-download the installer scene again?

[DanMiller]

I didn't, I'm starting to suspect that the problem is running from a VM. I've been using Shadow with a dedicated P5000 and have noticed issues with another application as well. I cancelled the service and will try OctaneRender again after I do a new build with an NVidia GPU. Thanks.