CRASH MAC

Sub forum for bug reports

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Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.


All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
H. A detailed description of the issue and steps to reproduce it (Include Screenshots or video capture), as well as an example scene if applicable.
I. Copies of the Octane Log window and Console window outputs (full text attached as a file to your post is recommended).


Please note that reports of issues inside existing threads will be ignored/removed, and reports may be closed if the reporter does not respond to subsequent queries in the thread.
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

I am a new octane user (V4).
I'm on a mac pro 2011, I use a card GTX Titan (12go). I use the c4d plugin. When I run a preview in the live viewer no worries. On the other hand, as soon as I start rendering in the viewer, it starts to calculate and after ten or so seconds, the mac goes out.

Which was not the case a few days ago. I am updated in my CUDA and NVIDIA drivers.

Thank you in advance for your assistance
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

this is the infos :
System : Mac OS Sierra 10.12.6
processeur 2x3,46 ghz 6 core intel xeon
56 go ram
NVIDIA Ge Force GTX TITAN X 12288 mO
NVIDIA Driver 378.05.05.25f09

Octane Standalone 4
Plugin c4D 4
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aoktar
Octane Plugin Developer
Posts: 16066
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

What's "goes out"? Where is an example to reproduce this crash? Where's crash reports?
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

I misspelled when rendering the Mac suddenly turns off. I have no report bugs since the mac goes off
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

a collaborator launched the same scene on his PC and no worries
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aoktar
Octane Plugin Developer
Posts: 16066
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

shmums wrote:I misspelled when rendering the Mac suddenly turns off. I have no report bugs since the mac goes off
So it's probably a system problem not software.
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

Thank you I'll see where the problem comes from
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

it looks like the crash appears when the Denoiser option is enabled. When I disable it or I calculate scene made on a previous version (V3) no problem machine.
Sabour7
Licensed Customer
Posts: 10
Joined: Fri Oct 23, 2015 6:23 am

I had the same issue with octane crashing on my 2010 mac pro with 3 GP100's in a cubix Xpander box. Denoiser not only hard shut down my machine, but it also corrupted my cuda drivers so badly that no other version of octane worked and Nvidia couldn't get the drivers back u and running which forced me to have to restore my whole system from a backup. At this point, I have told my whole team as well as my neighboring post houses to NOT update to V4 if your on a Mac. The issues are too catastrophic to handle at the moment.
shmums
Licensed Customer
Posts: 25
Joined: Mon Nov 26, 2018 5:36 pm

Thanks for your feedback!
I thought I was the only one to have encountered this problem ...
I did tests by calculating scenes done last year and no worries

On the other hand the mac goes almost all the time when I try to render scenes of a collaborator but on pc (same version of C4D and same version of octane v4)

it becomes really laborious during a prod ... apart from launching renderings on a renderfarm
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