Unable to auth Octane after switching Unity editions

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ahrenm
Posts: 16
Joined: Tue Jan 16, 2018 11:00 pm

Hi there,

I recently had to downgrade from Unity Pro to Personal. Since then Octane says I no longer have a license I can use.

I've tried completely (including the "Octane" menu) uninstalling and re-installing. I can use Octant on the same cycle I installed it on, but as soon as I have to stop/restart Unity I get the no license message.
If I just remove the components from the project and re-install then no-joy :-(

Is there anything that can be done for this?

A.
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ahrenm
Posts: 16
Joined: Tue Jan 16, 2018 11:00 pm

Is there anything that can be done to fix this? I've kinda been blocked for a couple of days :-(
OctaneError.JPG
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ahrenm
Posts: 16
Joined: Tue Jan 16, 2018 11:00 pm

Created a new account on unity.com and worked around the problem.

A.
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alex_test
Posts: 1
Joined: Thu Mar 08, 2018 5:30 am

I did as well with new octane account one week ago but today again stopped working , same missing subscription plan in the website :/
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ChrisHekman
OctaneRender Team
Posts: 1058
Joined: Wed Jan 18, 2017 3:09 pm

alex_test wrote:I did as well with new octane account one week ago but today again stopped working , same missing subscription plan in the website :/
You also downgraded your unity account from pro to personal?
Are you getting error messages?
Could you PM me your unity account?
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