Activation error

[plazadelmar]

I just purchased Octane standalone and C4d plugin. Standalone is activated but the plugin gives me a error message "can't connect to the server". Any suggestions?

[aoktar]

It may be a server connection problem or blocking by a firewall . What's your versions of plugin and standalone?

[plazadelmar]

It says 2.x on my download page on both products. I installed the latest versions. I also deactivated firewall and the problem persists. Im on Latest OS X Yosemite and MacBook Pro.

[aoktar]

What says in C4D script window? Can you open octane log window to see what says?

Also here we have a forum for development versions, help and more info:

C4D forum:
http://render.otoy.com/forum/viewforum.php?f=30

development releases:
http://render.otoy.com/forum/viewforum.php?f=85

[plazadelmar]

It says: The plugin ID 'xxx' in file 'Octane-for-C4D-2.16.2-Macosx' collides with the same ID in file 'Octane-for-C4D-2.16.2-Macosx'

[aoktar]

It says: The plugin ID 'xxx' in file 'Octane-for-C4D-2.16.2-Macosx' collides with the same ID in file 'Octane-for-C4D-2.16.2-Macosx'

hmm, what's the collision? Did not you deleted the unnecessary versions of plugin after unpack the package? It describes in readme.txt.

[plazadelmar]

I did now and the only error message left is this one:

Octane Render for Cinema 4D 2.22.2
Octane Render SDK version: 2.22.2
/Users/xxx/Library/Preferences/MAXON/CINEMA 4D R16_9AF11231/prefsoct.dat
/Users/xxx/Library/Preferences/MAXON/CINEMA 4D R16_9AF11231/prefsoct.dat
Initialization error!!!!

[aoktar]

This is a error because of failed registeration of plugin. Are you giving correct userId(7500xxxxx) on plugin account section?

[plazadelmar]

This is a error because of failed registeration of plugin. Are you giving correct userId(7500xxxxx) on plugin account section?

Yes, of course. Im using same user id and password as I was given in my account. Maybe something went wrong on your side and you should resend me correct login details.

[aoktar]

I couldn't figured your problem. I'll point this topic to Fooze. It may take a look for that.