Deactivate License Error

[garytyler]

Anybody know what causes this to happen? It seems to happen at the most random times, and I've never had my license on another machine. I have rounded it down to being caused by Octane.

[aoktar]

have you changed some part of hardware? It thinks that thought your pc is not same when you activated.

[garytyler]

Oh, that makes sense. I'm using an eGPU. I'm guessing there is no way to prevent this other than have it plugged in when I open Cinema 4D or deactivate/reactivate. Thanks.

[FooZe]

Hi Garytyler,

If you want us to investigate further, please check in ~/Library/Caches/liboctane/ for two files, octren0 and octren1.
If they are there, send them through to us [email protected] attention Chris.
I can take a look and see what might be causing octane to think it's running on a new machine.

[garytyler]

I e-mailed the requested files to support. The issue is related to how many displays I am using at the time. This seems to be a strange way to identify a computer. I am currently having to wait for an hour before I can reactivate my license. Not fun.