2.0 upgrade

Newtek Lightwave 3D (exporter developed by holocube, Integrated Plugin developed by juanjgon)

Moderator: juanjgon

ristoraven
Licensed Customer
Posts: 390
Joined: Wed Jan 08, 2014 5:47 am

Hi,

I bought the update, installed standalone and the new plugin, but it doesn't activate: "invalid octaneLive plugin account or wrong liveid / password combination". I did copy´n´paste both from the account for 2.0.. ?

Thanks in advance.
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

ristoraven wrote:Hi,

I bought the update, installed standalone and the new plugin, but it doesn't activate: "invalid octaneLive plugin account or wrong liveid / password combination". I did copy´n´paste both from the account for 2.0.. ?

Thanks in advance.
Yes, you need to enter the new id/password for 2.x standalone and the new id/password for the 2.x plugin. Both should be in your account.

-Juanjo
ristoraven
Licensed Customer
Posts: 390
Joined: Wed Jan 08, 2014 5:47 am

juanjgon wrote:
ristoraven wrote:Hi,

I bought the update, installed standalone and the new plugin, but it doesn't activate: "invalid octaneLive plugin account or wrong liveid / password combination". I did copy´n´paste both from the account for 2.0.. ?

Thanks in advance.
Yes, you need to enter the new id/password for 2.x standalone and the new id/password for the 2.x plugin. Both should be in your account.

-Juanjo
Aah, yez.

I tried standalone account / pw to plugin. Had to do the "buy again" trick to get the plugin id/pw. All works now.
gristle
Licensed Customer
Posts: 304
Joined: Wed Jan 20, 2010 10:42 am
Location: Wellington
Contact:

Hi Juanjo,
Congrats on the release. Just a heads up - 2.0 is not running on WinXp64, the Octane Devs know about it.
http://render.otoy.com/forum/viewtopic.php?f=12&t=40382
They are having a look soon at the issue.
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aw1
Licensed Customer
Posts: 76
Joined: Tue Feb 21, 2012 2:27 am

I just upgraded but don't see Lightwave plugin V2 new user and password in my account to activate the plugin.
does it take time to update my account from otoy?
Last edited by aw1 on Wed Jun 11, 2014 11:48 pm, edited 1 time in total.
Windows 7 Pro, i7 4770, 16 GB Ram, 1TB SSD, Asus GTX780Ti 3GB
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

aw1 wrote:I just upgraded but don't see Lightwave plugin V2 new use and password to activate the plugin.
does it take time to update my account from otoy?
Try this:

"If your new 2.0 plugin license doesn't just appear in the account, you have to go back to the upgrade page with the blue truck on (at the 'home' of the site) and click upgrade again. Then, it pops up just the plugin upgrade, for 39.95. But when you actually go to buy it, it's free"

-Juanjo
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aw1
Licensed Customer
Posts: 76
Joined: Tue Feb 21, 2012 2:27 am

Thanks! :)
Windows 7 Pro, i7 4770, 16 GB Ram, 1TB SSD, Asus GTX780Ti 3GB
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