Regarding invoicing delays - new database

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radiance
Posts: 7633
Joined: Wed Oct 21, 2009 2:33 pm

Hi all,

I would like to ask all customers who bought licenses during the last 2 weeks to have a bit of patience as we're migrating to a new automated database system.
We can't handle the administration manually of the amount of incoming purchases currently so we have quite a big backlog.

Once beta 2.2 final is out (which will be any day now), we will focus our efforts on this and you will receive your invoices.
We will also provide a new system with a customer area on the website for various things, more details about those later.

Yours,
Radiance
Win 7 x64 & ubuntu | 2x GTX480 | Quad 2.66GHz | 8GB
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alcymuluk
Licensed Customer
Posts: 8
Joined: Sat May 15, 2010 1:23 pm

Hi Radiance,

I just bought myself a license via PayPal, but haven't got any email or whatsoever from you guys. Is that normal? I mean, the delays you're talking about (above), is that the reason I'm getting no confirmation email except the one from PayPal?

Cheers,
Alcy
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radiance
Posts: 7633
Joined: Wed Oct 21, 2009 2:33 pm

until the new database is active, we do it manually and we were asleep when you ordered. (where in the EU)

Radiance
Win 7 x64 & ubuntu | 2x GTX480 | Quad 2.66GHz | 8GB
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3dage
Licensed Customer
Posts: 91
Joined: Fri May 28, 2010 10:52 pm

Hi :)

I was just about to ask the same question.

I'm glad I checked. I'll wait patiently for an email.

Thanks.
AMD Athlon II X4 640 Quad core 3ghz.
12GB ram , 2TB HDD Win 7 pro 64bit
Nvidia Geforce GTX 650 Ti 2GB
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AQside
Licensed Customer
Posts: 1
Joined: Sat May 29, 2010 7:06 am

I paid by Paypal and still waiting for a response with a download link button.
I'm in no rush.
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goranmax
Licensed Customer
Posts: 32
Joined: Fri Feb 12, 2010 9:09 am

Hi

I ordered it yesterday 28.05.2010

hope to get it soon.

G
Windows 7 64bit || 12GB Ram || Intel(R) Core(TM) i7 CPU || GeForce GTX 480 with Water Cooling
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serbos
Licensed Customer
Posts: 12
Joined: Sun May 30, 2010 1:35 am

Hi.

I registered and ordered Octane yesterday 29.05.2010. Looking forward to experimenting with the Maya integration as well. In the meantime playing around with the demo. I hope you are open to suggestions. I have a few and I hope they are not too hard to implement.

Thank you
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JamesCG
Licensed Customer
Posts: 3
Joined: Sat May 29, 2010 3:30 pm

Thank you for the update. Just bought a license this morning so it's good to know there may be a day or two delay in getting the latest beta/license #. At least now I won't be checking my email every 5 minutes :P

I also hope this is a sign that Refractive Software is getting good consumer response. This is the first unbiased renderer I've bought and I look forward to using it.

Cheers,

~ JamesCG
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MYLESmontgomery
Licensed Customer
Posts: 4
Joined: Sat Jan 30, 2010 1:21 am
Location: Melbourne, Australia

Was about to ask the same question.

Patiently awaiting!
Thanks Guys.
Win 7 64bit | Quadro FX 4800 | E5620 Intel Xeon Octo 2.4GHz | 8GB Ram | Microstation Modo Max |
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mlody47
Licensed Customer
Posts: 868
Joined: Mon Feb 01, 2010 8:02 pm
Location: Warsaw Poland
Contact:
Contact mlody47

Best support ever!!! And I really mean that!!!
i7 2600K + 2X gtx 580 + GTX 560 Ti + 8gbram + Win7 +
AUTODESK SOFTIMAGE 2012
www.behance.net/mlody47
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