licence problem - urgent

3D Studio Max Plugin (Export Script Plugins developed by [gk] and KilaD; Integrated Plugin developed by Karba)
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ajmstudio
Licensed Customer
Posts: 9
Joined: Thu Aug 14, 2014 7:39 am

Hi,

I usually launch rendering during the night. Since 2 days, I wake up in the morning to see the infamous "OCTANE DESACTIVATED" windows.......
I try to reactivate it....when it works, it say that my licence is expired (which is not true). I have to restart the software and it finally works....but I lose a lot of precious rendering time !

What is the problem ?!? (I have no internet problem or connection cut)

Thanks

JM
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paride4331
Octane Guru
Posts: 3813
Joined: Fri Sep 18, 2015 7:19 am

Hi ajmstudio,
please contact Otoy support.
https://help.otoy.com/hc/en-us/requests/new
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
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