I've sent 7 emails so far, but I haven't received any reply!

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iocrazy
Licensed Customer
Posts: 1
Joined: Sat Feb 08, 2020 11:49 am

I was one of your members, and I was told “Your customer account does not have permission to download this file”.I've sent 7 emails so far, but I haven't received any reply.the service experience sucks for your company.If I still don't receive any reply, I will stop buying your software.
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bepeg4d
Octane Guru
Posts: 10392
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi,
we had too much traffic due to past Black Friday week, so sending multiple emails doesn't help, but only gives more issues.

I'll send you a PM.

ciao,
Beppe
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