octane render subscription failed

[onurgngr]

I want to cancel octane render subscription

but I click the cancel subscription button it says subscription failed

ı bought one month subscription i need to cancel.

[bepeg4d]

Please try again, if not enough, please write to help at otoy dot com, sharing your otoy username.

ciao,
Beppe

[onurgngr]

Please try again, if not enough, please write to help at otoy dot com, sharing your otoy username.

ciao,
Beppe

I tried again didn't work. My username onurgngr.