Subscription/License Issue

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TheMightySpud
Licensed Customer
Posts: 71
Joined: Thu Jun 06, 2013 11:19 am

Hi all,

Would anyone have any ideas why all of a sudden Octane is telling me that I don't have an active All Access license?

Subscription is up to date (expires June 2021), was working fine yesterday but now it asks me to login whenever I try to start Standalone or the Lightwave plugin. I do so and I get an error message saying there is no active all access license on my account when in my account screen I can see that it is active.

Thanks
TheMightySpud
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bepeg4d
Octane Guru
Posts: 10321
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:
Contact bepeg4d

Hi,
please write to [email protected], sharing your Otoy username, and a screenshot of the error message, thanks.

ciao Beppe
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