photoshop extension

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gah5118
Licensed Customer
Posts: 358
Joined: Thu Jun 02, 2011 4:25 pm

I'm trying to install the photoshop extension to my coworkers machine and we are having issues.

1. it isn't installing through the cloud; so we downloaded it
2. when trying to install with two different installers they say the licensing is bad. Seems like something needs to be fixed.

not sure what else i can do on my end to fix this.
thanks!
Windows 8.1 | i7 950 | GTX 780ti | 24gb ddr3
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bepeg4d
Octane Guru
Posts: 10356
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi,
which version of PhotoShop are you using?
The extension should install correctly in Photoshop CC (2019) 20.0 - CC (2020) 21.0:
https://exchange.adobe.com/creativeclou ... nsion.html

ciao Beppe
gah5118
Licensed Customer
Posts: 358
Joined: Thu Jun 02, 2011 4:25 pm

Sorry for the late response; 2020 21.2.2
Windows 8.1 | i7 950 | GTX 780ti | 24gb ddr3
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bepeg4d
Octane Guru
Posts: 10356
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi,
please write to [email protected], sharing your Otoy username and some screenshots, thanks.

ciao Beppe
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