All Licenses Signed Out Automatically & Not Able... [SOLVED]

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Please add your OS and Hardware Configuration in your signature, it makes it easier for us to help you analyze problems. Example: Win 7 64 | Geforce GTX680 | i7 3770 | 16GB
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wlebrun
Licensed Customer
Posts: 74
Joined: Thu Apr 18, 2013 4:24 am
Location: Los Angeles

Out of nowhere all of the licenses have been signed out and not able to sign back online. Is this a problem occurring with anyone else or is it just me that is locked out from all the plugins. :evil:
Version 3 of Poser 3.3.4.77/ Daz 3.3.4.25/ 3DS Max 3.03.4 - 4.20 octane plugins
X79 Sabertooth - i7-3930K 48GB RAM
MSI 1070 8GB Liquid Cooled
Windows 10 Pro x64 (ver. 1607)
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mojave
OctaneRender Team
Posts: 1336
Joined: Sun Feb 08, 2015 10:35 pm

Hi,

We need some more information to help you:

Have you recently received an OS update?

What plugins/versions are you currently using?

Have you tried signing out using the unlock functionality from the web UI?

Also, could you please include a screenshot in case it would help understanding your issue?

Thank you.
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wlebrun
Licensed Customer
Posts: 74
Joined: Thu Apr 18, 2013 4:24 am
Location: Los Angeles

All buttons on the web interface are grey and it only has the deactivated button, no unlocks But I found out it was a network issue. Hotspot Shield had an error and caused a problem with all softwares. But all my information is in the signature.
Version 3 of Poser 3.3.4.77/ Daz 3.3.4.25/ 3DS Max 3.03.4 - 4.20 octane plugins
X79 Sabertooth - i7-3930K 48GB RAM
MSI 1070 8GB Liquid Cooled
Windows 10 Pro x64 (ver. 1607)
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mojave
OctaneRender Team
Posts: 1336
Joined: Sun Feb 08, 2015 10:35 pm

Thank you for confirming that. Glad to see you got all working fine again.
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