Scanline crashing when adding render element

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1. That the issue has not already been disclosed
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All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
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crackfox
Licensed Customer
Posts: 367
Joined: Sun Apr 17, 2016 11:52 am

according to autodesk the crashes are happening because of octane.
latest build.
crackfox
Licensed Customer
Posts: 367
Joined: Sun Apr 17, 2016 11:52 am

im pretty disheartened by the lack of support.

let me try and elaborate for the hell of it:

when i have scanline selected as render engine, adding render elements results in crashing.
it happens every single time and according to my crash logs they are produced by octane.

max 2017 sp2 and octane 3.17
azen
OctaneRender Team
Posts: 790
Joined: Mon Jun 01, 2015 11:06 pm

Hi,

Apologies for the belated response. We have been working towards building up additional resources and manpower to improve user satisfaction with Octane for 3ds Max. Sadly, forum-based support has slowed, and that must be amended urgently.

We will attempt to duplicate this issue on our end, and supply a fix for an upcoming build. If we are unable to duplicate on our end, we may require more information from you regarding your scene setup
User avatar
paride4331
Octane Guru
Posts: 3813
Joined: Fri Sep 18, 2015 7:19 am

Hi crackfox,
I verified and reproduced the issue you had.
I sent a file with the issue to developers Octane 3ds max plugin.
Thanks for your contribution.
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
User avatar
paride4331
Octane Guru
Posts: 3813
Joined: Fri Sep 18, 2015 7:19 am

Hi crackfox,
The issue will be fix in next release, 4.22
It happens when Octane is not set as the renderer;
the work arounds until release are:
-disable / uninstall Octane [ rename /delete Octane3dsmax.dlr from the plugins folder]
-set octane as the renderer
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
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