DS4 Octane 3.00 alpha 10 activation?

[Thexder]

Could you please help me with v3.00 activation? I receive the following activation error with DS4 Octane 3.00 alpha 10 and also Octane 3.00 standalone:

"Sign-in error

User credentials are not valid or have expired"

My Daz and standalone versions 2 work fine. I am entering my otoy user/pass, and not my Octane license info. Thank you

[face_off]

Try running Octane Standalone beta 1. If that works, you should be able to then log into the alpha 10 version of the plugin.

Paul

[Thexder]

thank you for your help.

I tried the Octane v3 beta standalone, but received the same error:


I am pretty sure I am typing in the right user/pass, because I receive a different error message if I deliberately enter a wrong password:


I purchased Octane versions 1 and then paid the upgrade fee for version 2 when it first came out. Do I need to contact customer support to activate beta access for version 3?

Thank you!

[face_off]

I have escalated this issue to Otoy.

Paul

[mojave]

thank you for your help.

I tried the Octane v3 beta standalone, but received the same error:


I am pretty sure I am typing in the right user/pass, because I receive a different error message if I deliberately enter a wrong password:


I purchased Octane versions 1 and then paid the upgrade fee for version 2 when it first came out. Do I need to contact customer support to activate beta access for version 3?

Thank you!

Hi Thexder,

Make sure that the credentials you are entering work here:

https://account.otoy.com

If they don't you might need to get a new password. If your credentials do work there but not on Octane itself, please let us know to investigate further into this issue.

Thank you and sorry for the inconveniences.

[Thexder]

Thank you, Mojave. As you suggested, I entered my user/pass at https://account.otoy.com, which worked fine and permitted me access to the otoy website.

However, I just tried the same user/pass in the actual OctaneRender standalone v3.00 beta program and received the same error message I received before:

"Sign-in error
User credentials are not valid or have expired.
Please ensure you are using your OTOY credentials and not your license information."

What should I do next to enable access to beta v3.00 to standalone and the Daz Studio plug-in? I appreciate all your help and thank you.

[mlru]

I had the same. here's what I did:

on the https://account.otoy.com page sign out.
sign in again - do not use the facebook or google button, enter username or email and password manually.
that didn't work for me, so I had my password reset.
after that with a fresh password I could sign in and enter the credentials for the plugin, too.

[Thexder]

Thank you everyone. I think the problem solved itself. The username is case-sensitive for the Otoy credentials. The user/pass worked for Octane activation v3.00. Cheers

[SimonJM]

Hopefully just a 'placeholder' .. upgraded to V3 of Octane standalone and the related OcDS. Downloaded latest of both, plus latest nVidia drivers. I should have known ... everything went fine, everything installed and authorised without a hint of a problem.

Then I started Daz Studio ... and ... AppCrash in octane.dll.

<Edit>
Octane 3, standalone works fine, with a very quick and basic test.
</Edit>
<Edit 2>
Just noticed I posted this in the wrong thread!
Plus, having deleted anything OcDS-related and re-installing it now no longer crashes DS on start-up.
</Edit 2>
<Edit 3>
Spoke to soon! It took a bit longer and I thought DS had started, but ... another crash involving octane.dll I'll start posting in the right thread now to track this!
</Edit 3>