Could not connect to authentication server. Server down???

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richardiguana1313
Licensed Customer
Posts: 7
Joined: Mon Mar 02, 2015 2:04 pm

Does anyone know if the authentication server is down?
I deactivated yesterday and came back to my machine today to reactivate.
It will not connect to the authentication server.
I tried deactivating from the website but still doesnt work.

Anyone know of a fix as I have no idea how long otoy support are going to take and I need to get jobs out today

Thanks
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bicket
Licensed Customer
Posts: 365
Joined: Thu Mar 01, 2012 10:46 am
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PortFolio
4 x TITAN - Win 7 64 - Octane Rocks
Witwatersrand
Licensed Customer
Posts: 12
Joined: Mon Jan 06, 2014 4:13 am

In the same boat
Octane 2.03 : Mac Book Pro Retina, 16 Gig Ram, Nvidia 640m gfx, Octane 2.03. Dell T5500, 32 Gig Ram, Nvidia Quadro 4000
nsherrer
Licensed Customer
Posts: 1
Joined: Fri Oct 30, 2015 5:10 pm

Me too.. Can't activate. Has anyone heard anything?
richardiguana1313
Licensed Customer
Posts: 7
Joined: Mon Mar 02, 2015 2:04 pm

Reply from Otoy

"We are currently investigating performance issues with our servers related to high load. We will update you with further information when possible."

Hopefully they will sort it soon
jidaikaizen
Licensed Customer
Posts: 1
Joined: Wed Mar 09, 2016 9:11 am

I just bought a standalone version of octane and I'm trying to activate through live activation, but, it says 'could not connect to server'
anyone help
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bepeg4d
Octane Guru
Posts: 10326
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
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jidaikaizen wrote:I just bought a standalone version of octane and I'm trying to activate through live activation, but, it says 'could not connect to server'
anyone help
Hi jidaikaizen,
are you getting the user id and pw for activation from your personal area clicking on the top right button on this site and going in the licenses section? The server is up and running, you shouldn't have issues in activating your licence :roll:
ciao beppe
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Goldorak
OctaneRender Team
Posts: 2321
Joined: Sun Apr 22, 2012 8:09 pm
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jidaikaizen wrote:I just bought a standalone version of octane and I'm trying to activate through live activation, but, it says 'could not connect to server'
anyone help
It's late in LA, but will have someone look into it. We get notified if the system has issues. Not seeing that on this end.
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Goldorak
OctaneRender Team
Posts: 2321
Joined: Sun Apr 22, 2012 8:09 pm
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The status page shows all cloud services working properly:

https://status.otoy.com/#
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