ORC Support

[Icer5k]

This forum is for the community to share tips and tricks, as well as to encourage discussion around the OctaneRender Cloud service.

Any questions requiring technical support or help from OTOY should be submitted on the OTOY help desk or via email to [email protected].

Happy Rendering!

[Huv]

Hi, what is the time limit for answering to submitted tickets ?
Last ticket sent 5 days ago, and no answers...
Thanks

[v-cube]

Well...

I am really exited about the possibilities orc is able to offer, but I am not sure if we can really use it on a professional level right now.
I bought credits for 200 $ to try it out on a large project... now after 23 frames the thing hangs and there is no one to contact...
I worked together with render farm companies in the past and normaly there is always someone available to sort out problems 24/7...

Best

Andreas

[v-cube]

Ok, just for the record:
The job is working again and the guys from otoy where very supportive...

Best
Andreas

[godigniz]

Hi, I have a question on how to use the Octane Render's app inside Otoy's web desktop, how do I import a .obj file to Octane Render if my file is in web desktop?

[myke666]

Hi, when you request any file from this octane version you should see a "Webdesktop" shortcut in the dialog window , and "GoogleDrive" / "Dropbox" if you are also connected to such drives in the webdesktop.
Have a nice day.