HELP!! OctaneLive Account Error!!!

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vortex3d
Licensed Customer
Posts: 121
Joined: Sat Dec 15, 2012 12:48 pm
Location: Chino, CA (USA)

Unable to activate accounts on new Windows 8 OS w/ same hardware.
Initially they worked fine and now all the accounts, including Standalone are deactivated.

I checked online and they seemed ok and active. I then removed the OctaneRender folder as suggested on several posts here, nothing. I still get this error: "This account has been deactivated due to possible abuse. Please contact us via email at [email protected]"

Has my account been compromised, how do I fix this? HELP!
Win 8.1 Pro 64bit | GTX 660Ti, GTX TITAN, 6GB GDDR5 | Intel Core i7 3970x, 3.5 GHz | ASUS P9X79WS | 64GB RAM
newske
Licensed Customer
Posts: 126
Joined: Sat Nov 03, 2012 11:51 pm

Not sure which folder you had removed, but opening windows explorer and going to: %appdata%
from there, remove the OctaneRender folder and restart octane.

This removes the account configuration.

Cam

Edit: Re-reading that seems to be what you've already done, sorry. That same fix worked for me on Win8 x64...
Octane for Rhino | Windows 8.1 x64 | i7-3820 OC | GTX970 4GB OC & GTX 560 Ti 1GB OC | 32GB DDR3
abreukers
OctaneRender Team
Posts: 500
Joined: Thu Aug 18, 2011 12:28 am

Hi Vortex3D, Newske's solution should work, unless there is another problem with your account. Kindly write to license [at] octanerender [dot] com about this cheers
i72630QM @ 2.00GHz | 6GB RAM | 2GB GeForce GT 540M | Win7 64bit
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