Trouble activating license

3D Studio Max Plugin (Export Script Plugins developed by [gk] and KilaD; Integrated Plugin developed by Karba)
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gbambo
Licensed Customer
Posts: 68
Joined: Tue May 15, 2012 11:29 pm
Location: San Francisco, CA, USA

I have been trying to port my workflow to a new computer with a Kepler GPU. Limited Kepler support and a weird problem on one machine with 3ds max 2012, have had me moving my license back and forth trying to find a viable start to finish workflow. Now I find that I cannot activate on one machine because it is allegedly still activated on the other machine, but I see no evidence of that. Unless the activation is on the 3ds max 2012 install that refuses to start.

What can I do?
4-core 6gb | Win 7 x64 | nVidia GeForce GTX 670 4gb | 3ds Max Design 2013 | OctaneRender Plugin 1.0 Beta 2.58e Kepler build
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Karba
OctaneRender Team
Posts: 2300
Joined: Sat Jun 11, 2011 9:05 am

gbambo wrote:I have been trying to port my workflow to a new computer with a Kepler GPU. Limited Kepler support and a weird problem on one machine with 3ds max 2012, have had me moving my license back and forth trying to find a viable start to finish workflow. Now I find that I cannot activate on one machine because it is allegedly still activated on the other machine, but I see no evidence of that. Unless the activation is on the 3ds max 2012 install that refuses to start.

What can I do?
You can try to deactivate your licence at your customer area on web site.
gbambo
Licensed Customer
Posts: 68
Joined: Tue May 15, 2012 11:29 pm
Location: San Francisco, CA, USA

This seems like a dumb question, but I can't find the customer area on the website. I just don't see it anywhere in the menus. And the site map is not yet up. Can I have a link? Thanks
4-core 6gb | Win 7 x64 | nVidia GeForce GTX 670 4gb | 3ds Max Design 2013 | OctaneRender Plugin 1.0 Beta 2.58e Kepler build
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Karba
OctaneRender Team
Posts: 2300
Joined: Sat Jun 11, 2011 9:05 am

gbambo wrote:This seems like a dumb question, but I can't find the customer area on the website. I just don't see it anywhere in the menus. And the site map is not yet up. Can I have a link? Thanks
It is here
Attachments
CustomerArea.png
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