Payment system sends me in endless loop

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r-username
Licensed Customer
Posts: 217
Joined: Thu Nov 24, 2011 3:39 pm

i'm having a hard time purchasing the software.


http://www.refractivesoftware.com/confi ... /login.php

1st try:
- form returned an error that i need to use only latin characters but it needs to be my forum username.
- is the "non-latin" character the dash in my forum username (r-username)?
closed browser

2nd try:
- if i enter my forum login it said i already had an account so i could not re-register
closed browser

3rd try:
on entering username/password, i get returned to the login screen without any information.

4th try:
- i clicked the 3ds max button to see if that worked and was sent directly to paypal purchase screen
- if i closed that window then clicked the standalone buy now button again i was sent to the paypal purchase screen.
closed browser

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starting over:
it seems that if i click the 3ds button, hit back button, then click the standalone button i can get to the paypal purchase screen but was unsure if the purchase would be tied to my username and account. I also wondered if after the purchase i could get into the file download area?

i have no issues using the forum with my "r-username" login

/
i7 960 - W7x64 - 12 GB - 2x GTX 780ti
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abreukers
OctaneRender Team
Posts: 500
Joined: Thu Aug 18, 2011 12:28 am

hi, I have sent you a pm. Please check your pm inbox.
i72630QM @ 2.00GHz | 6GB RAM | 2GB GeForce GT 540M | Win7 64bit
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