Octane Activation fails

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asterix7
Licensed Customer
Posts: 18
Joined: Fri Feb 04, 2011 8:24 am

Have followed the download process as described here. Login onto the forum works fine., However using same logon and pswrd for Octane activation on Mac OS X 10.6.8 does not work . Says incorrect user/pswrd combination.
Checking the user list shows that my new license has been linked to asterix7, so beats me whats going wrong.

Anyone any idea ? Need this active asap for my hardware benchmark of tomorrow.
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t_3
Posts: 2871
Joined: Tue Jul 05, 2011 5:37 pm

asterix7 wrote:Have followed the download process as described here. Login onto the forum works fine., However using same logon and pswrd for Octane activation on Mac OS X 10.6.8 does not work . Says incorrect user/pswrd combination.
Checking the user list shows that my new license has been linked to asterix7, so beats me whats going wrong.

Anyone any idea ? Need this active asap for my hardware benchmark of tomorrow.
you need to get the activation username and password from the customer area on the main page; head over to http://www.refractivesoftware.com login right there, click "OctaneLive Accounts" and you should find the needed information...
The obvious is that which is never seen until someone expresses it simply

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asterix7
Licensed Customer
Posts: 18
Joined: Fri Feb 04, 2011 8:24 am

OK, got the authentication now. Thx !
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