octanelive account error

[tsolmon_0822]

hi there when i hit the close scene or save and exporting from max octanelive account is disabled and error reporting. how solve my problem

[radiance]

Hi,

Please provide a detailed procedure/list of your actions and screenshot(s) of the error(s),
and mail it, together with your forum username and octanelive license ID to support at refractivesoftware dot com.

We need to handle this via e-mail as your ID/account information is involved.

Thanks,
Radiance

[tsolmon_0822]

i mailed to licenserefractive.com about the problem and screenshot

[tsolmon_0822]

is it possible to deactivate live account not changing machine and activating again on same machine. is it solve my problem