Random Crashes

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convergen
Licensed Customer
Posts: 65
Joined: Mon Mar 28, 2011 1:57 am
Location: Adelaide, Australia

Hi,

We are experiencing 3 different crash issues... The first one, locks up the entire computer and you cant do anything (move the mouse) after about 20 samples.. The second one is where octane closes itself after around 20 samples aswell... And the third, is where it is working normally for a while then crashes.

We have tried the using both 266.58 and 270.51 nvidia drivers with cuda 3.2 & 4 beta

This happens on a scene which uses up around 50 meg of ram with no textures attached.

Is there a crash log file that octane writes out or anything?

Carlo
Convergen | Adelaide Australia
Windows 7 x64 | GTX 580 1.5GB | 12GB DDR3 | Core i7 920 @ 3.6ghz
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abstrax
OctaneRender Team
Posts: 5510
Joined: Tue May 18, 2010 11:01 am
Location: Auckland, New Zealand

To help you, we need some more information:

- What is your operating system?
- Which graphics card(s) do you render on?
- Which version of Octane are you using? If you are on Windows: Did you use the installer or the ZIP archive?
- Does it happen only with a particular scene? If yes, what is the render resolution and the render kernel (direct lighting / path tracing)?
- If it always happes: Can you render the material ball scene without problems?

Cheers,
Marcus
In theory there is no difference between theory and practice. In practice there is. - Yogi Berra
convergen
Licensed Customer
Posts: 65
Joined: Mon Mar 28, 2011 1:57 am
Location: Adelaide, Australia

Hi Marcus,

We are running windows 7 64 bit, with a gtx 580, I have tried both 2.45, 2.46 and 2.46b and it crashes on all of them.

The last crash (which wasnt straight away) was when i was rendering the material ball by itself... it seems like it crashes when it goes too fast?

It happens around 20 samples with direct lighting and 10 samples with path tracing.

I am in the process of reinstalling windows totally, hopefully that will solve my problems

Any other suggestions?
Convergen | Adelaide Australia
Windows 7 x64 | GTX 580 1.5GB | 12GB DDR3 | Core i7 920 @ 3.6ghz
User avatar
abstrax
OctaneRender Team
Posts: 5510
Joined: Tue May 18, 2010 11:01 am
Location: Auckland, New Zealand

convergen wrote:Hi Marcus,

We are running windows 7 64 bit, with a gtx 580, I have tried both 2.45, 2.46 and 2.46b and it crashes on all of them.

The last crash (which wasnt straight away) was when i was rendering the material ball by itself... it seems like it crashes when it goes too fast?

It happens around 20 samples with direct lighting and 10 samples with path tracing.

I am in the process of reinstalling windows totally, hopefully that will solve my problems

Any other suggestions?
You could try a clean install of the GeForce driver 266.51 before you wipe your whole OS. Other people don't have problems with that card and driver.

You should also have an eye on the heat development of the card. And of course, it could also be, that the hardware is faulty.

Cheers,
Marcus
In theory there is no difference between theory and practice. In practice there is. - Yogi Berra
msciwiarski
Licensed Customer
Posts: 44
Joined: Wed Nov 17, 2010 1:56 pm
Location: Poland

Hi,

Where I can find 266.51 for GTX 580 drivers ?? At the NVIDIA website I can see v260, v265, v266.58 WHQL only... and the newer of course

cheers

Michal
Hardware: Core2Quad Q9650, Asus P5Q Deluxe, GeForce GTX580
Software: Windows 7 Ultimate x64, Sketchup 8, Blender 2.56, Octane 2.4
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abstrax
OctaneRender Team
Posts: 5510
Joined: Tue May 18, 2010 11:01 am
Location: Auckland, New Zealand

msciwiarski wrote:Hi,

Where I can find 266.51 for GTX 580 drivers ?? At the NVIDIA website I can see v260, v265, v266.58 WHQL only... and the newer of course

cheers

Michal
I'm sorry. I meant 266.58.

Cheers,
Marcus
In theory there is no difference between theory and practice. In practice there is. - Yogi Berra
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