OctaneRender® beta 2.43 (lin/mac/win) [OBSOLETE]

[tuts3d]

Ok, sorry for asking too many questions but, which one would be ideal, I have two GTX 560 Ti 2gb. Is it better for me to use CUDA 3.0 or 3.2 because reading the notes it says that 3.2 is better for 4XX and 5XX cards but you cannot use full potential of both cards. What forseeable problems should I expect if I use the 3.0 version.

Thanks again. Really sorry for bugging you guys.

[matej]

No problem, those are legitimate questions (this whole thing about multiple versions can be confusing).

You'll be better off with CUDA 3.0, because you'll be able to use both your cards for rendering.

[tuts3d]

Thanks Again

[PolygonPusher]

A suggestion that I think will help to minimize the negativity from community that I keep see growing.

Refractive Software needs to be more transparent in its development and needs more customer service.

A few things that bother me right now are about the development of Octane.

1: No public bug tracking system.
The whole point of a public beta is to get feed back. There is no proper way of doing so and that makes me concerned that the publics feed back is not getting accounted for and that there is no way to fined out if a bug was fixed by v1

2: No public road map.
This really goes off of issue #1. If we had a bug tracker we as a community would feel better seeing the progress and would understand if roadmap milestones were a little late. But even still we have no idea were the current progress is or how long it maybe till the next release.

3: No publicly defined hierarchic of management and departments of development.
If I have a question or find a specif problem who do I ask, how/where should I ask and how long will it it be before I get a response. This is big if you want to be known for good customer services.

4: Not enough public disclosure of advancements being made.
Just make a blog post and or thread post "More often" with progress reposts and ideas. This will show that this program its not just some one way track to no were and the people involved are always thinking of new things to add and do. People are investing their money before the product is ready, we need to feel that our investment will live on and this program will be all it can be. I think the bottom line is stop leaving the public in the dark. Stop making announcements of staff leaving and management step down. Continue to show accountability and advancements with the publics investments and everyone will be much happier.

I really like Octane and I think the developers who are working on it are great, but I think the customer services side of thing are just about non existent with Refractive Software, and that is why we are seeing this increase of negativity in forums.

If you do better to show where you are and where your going, no one would have room to complain.

But thats just my 2 cents.

Best.
- Josh

[matej]

@PolygonPusher, I completely agree on all your points. The lack of a bug tracking & feature request tracking system is the hardest thing to comprehend. Such tools are a must, if you are serious about doing a public beta testing aimed at improving your product.

A simple example of organizational mess from RS is the 'current' material competition - which was started, extended a few times and left there forgotten, without any feedback or explanations. Now, the question is; why should anyone bother to contribute, if RS is not being serious about it?

[PolygonPusher]

I think the forum by its self needs some mods, Thats aside from the issues I have with the development.

I have offered to work on the forums for free in the way of being a mod, I never did get a response to that. The reason I requested to be a mod the first place was due to a spamming of a virus web site in over 5 posts in the gallery which had taken almost a full day to take down. I think there is a real need of leadership and consistent attention to forums if they want to get more community activity.

All of this being said I still want to keep positive and see something good come out of this. I just hope RS is listening.

@PolygonPusher, I completely agree on all your points. The lack of a bug tracking & feature request tracking system is the hardest thing to comprehend. Such tools are a must, if you are serious about doing a public beta testing aimed at improving your product.

A simple example of organizational mess from RS is the 'current' material competition - which was started, extended a few times and left there forgotten, without any feedback or explanations. Now, the question is; why should anyone bother to contribute, if RS is not being serious about it?

[kyusan]

The security system is really painful, can't use Octane today because I don't stop to get this error "Could not connect to Octane Server" even I paid for it.

I know FAQ speaks about an offline mode, can't wait for it, I love as Octane software as I hate the security system. Take care that one day your software won't be cracked and come easier to use the cracked version than the regular one, customers shouldn't be annoyed that way ...

(of course I'm using the recommend version OctaneRender_COM_intermediate_pre243_linux_x64_cuda32)

[abstrax]

A suggestion that I think will help to minimize the negativity from community that I keep see growing.

Thanks for taking your time and thinking about it. It's much appreciated! There has always been a part of the community who is disappointed or frustrated. We have to live with that and are trying to solve one problem at a time.

Refractive Software needs to be more transparent in its development and needs more customer service.

Sorry, but we can't be more transparent, because this is not an open source project, but a commercial venture. The only thing that will keep people happy is regular updates.

A few things that bother me right now are about the development of Octane.

1: No public bug tracking system.
The whole point of a public beta is to get feed back. There is no proper way of doing so and that makes me concerned that the publics feed back is not getting accounted for and that there is no way to fined out if a bug was fixed by v1

Yes, that's correct. And we probably may have to set one up. There is the problem, that a bug database has to be maintained, which can be a lot of work and takes time, which is then not available for development.

2: No public road map.
This really goes off of issue #1. If we had a bug tracker we as a community would feel better seeing the progress and would understand if roadmap milestones were a little late. But even still we have no idea were the current progress is or how long it maybe till the next release.

Again, not a good idea for a commercial venture.

3: No publicly defined hierarchic of management and departments of development.
If I have a question or find a specif problem who do I ask, how/where should I ask and how long will it it be before I get a response. This is big if you want to be known for good customer services.

For technical questions there are basically two places where you can ask them: The forum and via email. If you ask in the forum, you will usually get an answer a lot quicker than via mail. The manpower of the forum is much bigger than of Refractive Software and people like face, matej, bepeg4d and many others really try to help as much as they can.

4: Not enough public disclosure of advancements being made.
Just make a blog post and or thread post "More often" with progress reposts and ideas. This will show that this program its not just some one way track to no were and the people involved are always thinking of new things to add and do. People are investing their money before the product is ready, we need to feel that our investment will live on and this program will be all it can be. I think the bottom line is stop leaving the public in the dark. Stop making announcements of staff leaving and management step down. Continue to show accountability and advancements with the publics investments and everyone will be much happier.

Again, we don't want to disclose too much too early. I really hope that Octane releases will appear now more often than in the past and that this will keep you guys happy.

I really like Octane and I think the developers who are working on it are great, but I think the customer services side of thing are just about non existent with Refractive Software, and that is why we are seeing this increase of negativity in forums.

We are trying our best, but it's not easy with a few people only.

If you do better to show where you are and where your going, no one would have room to complain.

I can guarantee you, that this assumption is incorrect. There is always room to complain.

But thats just my 2 cents.

Best.
- Josh

Again, thanks for the input.

Happy rendering,
Marcus

[kivig]

I can guarantee you, that this assumption is incorrect. There is always room to complain.

Indeed!

[suhail_spa]

There has always been a part of the community who is disappointed or frustrated. We have to live with that and are trying to solve one problem at a time.

just ignore them and keep up the good work
cheers!