DO NOT USE - HWiNFO - with Blackwell GPUs!

Sub forum for bug reports

Moderators: ChrisHekman, aoktar

Forum rules
Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.


All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
H. A detailed description of the issue and steps to reproduce it (Include Screenshots or video capture), as well as an example scene if applicable.
I. Copies of the Octane Log window and Console window outputs (full text attached as a file to your post is recommended).


Please note that reports of issues inside existing threads will be ignored/removed, and reports may be closed if the reporter does not respond to subsequent queries in the thread.
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astrofalcon
Licensed Customer
Posts: 29
Joined: Wed Apr 26, 2017 4:32 am
Contact:

I just wanted to share some findings with my new dual 5090 system. For the last few weeks I have been dealing with some very bad mysterious GPU crashes and it turns out this whole time it's been HWiNFO which I have used for years to monitor temps and other data on my PC.

If I had HWiNFO running while I was working in C4D and Octane sometimes one of my 2 5090s would drop out, all fans blazing to 100%! I almost RMA'd one of my 5090s that I thought was the culprit but this whole time it was HWiNFO!

Here's what Google Gemini thinks "Driver Collision: The NVIDIA driver is also constantly communicating with the GPUs to manage their power states and performance. A "race condition" can occur where HWiNFO and the NVIDIA driver try to access the same sensor at the exact same microsecond. This collision can cause the driver to time out and crash, leading to a black screen or a GPU dropping out."

Not sure how accurate this is but I wanted to the the Octane dev team know about this awful issue!

I hope Nvidia can get this sorted out with some driver updates ASAP.
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bepeg4d
Octane Guru
Posts: 10356
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Very interesting!
Thanks for sharing!

My suggestion is to also post it in Video Cards / GPUs and Drivers section of the forum:
viewforum.php?f=11

In this way, not only c4d users and devs will see it.

ciao,
Beppe
astrofalcon
Licensed Customer
Posts: 29
Joined: Wed Apr 26, 2017 4:32 am
Contact:

Oh! Thank you bepeg4d! I will copy this post over there too.
boxfx
Licensed Customer
Posts: 276
Joined: Fri Apr 27, 2012 9:13 am

Just to add, Ive had near identical problems with 3090 and 4090 cards, though with msi afterburner rather than hwinfo. This is with it simply installed and not actively adjusting the cards.
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