Win11, 3dsMax 2025.2
I have a strange bug, if I use Octane Render, and click on the 3dsmax icon in the taskbar or on the taskbar preview, 3dsmax freezes. This does not happen with other renderers.
Watch my screen video.
3dsmax [2025] freezes
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Before posting a bug report, please check the following:
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2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.
All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.
All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
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neonZorglub
- Posts: 1001
- Joined: Sun Jul 31, 2016 10:08 pm
Hi ramone163,ramone163 wrote:Win11, 3dsMax 2025.2
I have a strange bug, if I use Octane Render, and click on the 3dsmax icon in the taskbar or on the taskbar preview, 3dsmax freezes. This does not happen with other renderers.
Watch my screen video.
Thank you for reporting this issue and for the video.
It might be especially related to 3dsMax 2025. I noted some similar freeze sometimes with 2025, that don't happen with 2024 and under..
Could you check in Preferences / Trouble Shooting tab : 'Enable Extra Log' checkbox, and disable it if it's enabled ?
If it's not that, you could try the Preset menu, Reset default settings.
Also, could you try the same thing with 3dsMax 2024 ? I guess it won't freeze.. ?
We'll investigate further and fix the issue asap.
Thanks
Hi neonZorglub
'Enable Extra Log' checkbox and 'Reset default settings' unfortunately doesn't solve the problem.
This appears to be a problem with 3ds max 2025.2. There is no such problem in version 2024.2
'Enable Extra Log' checkbox and 'Reset default settings' unfortunately doesn't solve the problem.
This appears to be a problem with 3ds max 2025.2. There is no such problem in version 2024.2
neonZorglub wrote:Hi ramone163,ramone163 wrote:Win11, 3dsMax 2025.2
I have a strange bug, if I use Octane Render, and click on the 3dsmax icon in the taskbar or on the taskbar preview, 3dsmax freezes. This does not happen with other renderers.
Watch my screen video.
Thank you for reporting this issue and for the video.
It might be especially related to 3dsMax 2025. I noted some similar freeze sometimes with 2025, that don't happen with 2024 and under..
Could you check in Preferences / Trouble Shooting tab : 'Enable Extra Log' checkbox, and disable it if it's enabled ?
If it's not that, you could try the Preset menu, Reset default settings.
Also, could you try the same thing with 3dsMax 2024 ? I guess it won't freeze.. ?
We'll investigate further and fix the issue asap.
Thanks
-
neonZorglub
- Posts: 1001
- Joined: Sun Jul 31, 2016 10:08 pm
Thanks for checking.ramone163 wrote:Hi neonZorglub
'Enable Extra Log' checkbox and 'Reset default settings' unfortunately doesn't solve the problem.
This appears to be a problem with 3ds max 2025.2. There is no such problem in version 2024.2
That's a very strange bug; for some reason Max stops handling messages, like when it's minimized, but it's not a 'clean crash' ..
Fortunately I can reproduce it, (max2025.0 , Windows 10)
I'm still investigating..
Thank you
Same thing happens here, 3ds Max 2025 freezes, I have to kill it in the task manager
AMD 9950x3D / RTX 4090 / RTX 3090 / 192 Go DDR5 / Win 11
http://www.remy-kerbiquet.com
http://www.remy-kerbiquet.com
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neonZorglub
- Posts: 1001
- Joined: Sun Jul 31, 2016 10:08 pm
We are still investigating the root cause of the issue, but the new plugin version (15.08) has a mechanism to unfreeze 3dsMax when this happens while the viewport is opened.
There will be a *** FROZEN *** text in the Octane viewport title bar, with the option to Shift click to close the viewport.
After that, opening the material editor seems to prevent the freeze to happen again..
There are 3 related options in Octane preference / Trouble shooting, that should be set as follow:
-Show heartbeat in viewport title bar : enabled
-Show mouse position in viewport title bar : Enabled
-Frozen Viewport Auto-Closure : set to On Shift + Click
The first 2 provide a visual clue that 3dsMax is still alive (as opposed to crashed), and the Auto-Closure options let you choose how to close the viewport.
Note that there seems to be some other occasions where 3dsMax 2025 can freeze, even when the Octane viewport is not open..
In those cases, you will need to kill 3dsMax from the Windows task manager..
There will be a *** FROZEN *** text in the Octane viewport title bar, with the option to Shift click to close the viewport.
After that, opening the material editor seems to prevent the freeze to happen again..
There are 3 related options in Octane preference / Trouble shooting, that should be set as follow:
-Show heartbeat in viewport title bar : enabled
-Show mouse position in viewport title bar : Enabled
-Frozen Viewport Auto-Closure : set to On Shift + Click
The first 2 provide a visual clue that 3dsMax is still alive (as opposed to crashed), and the Auto-Closure options let you choose how to close the viewport.
Note that there seems to be some other occasions where 3dsMax 2025 can freeze, even when the Octane viewport is not open..
In those cases, you will need to kill 3dsMax from the Windows task manager..
Ok, so this an Octane plugin issue, not a 3ds Max one ? I was in contact with Autodesk Devs for that particular problem
AMD 9950x3D / RTX 4090 / RTX 3090 / 192 Go DDR5 / Win 11
http://www.remy-kerbiquet.com
http://www.remy-kerbiquet.com
-
neonZorglub
- Posts: 1001
- Joined: Sun Jul 31, 2016 10:08 pm
Well, there's definitely something different with 3dsMax 2025, so it could come from some new way they have to handle Windows messages..remKa wrote:Ok, so this an Octane plugin issue, not a 3ds Max one ? I was in contact with Autodesk Devs for that particular problem
It seems like the messages get lost in a process waiting for something.. The octane work around can somehow unlocks it..
I'm still investigating, but any feedback from them would be great.
Thanks
All right, I'll tell them !
AMD 9950x3D / RTX 4090 / RTX 3090 / 192 Go DDR5 / Win 11
http://www.remy-kerbiquet.com
http://www.remy-kerbiquet.com
Hello NeonZorglub, someone at Autodesk should contact you 
AMD 9950x3D / RTX 4090 / RTX 3090 / 192 Go DDR5 / Win 11
http://www.remy-kerbiquet.com
http://www.remy-kerbiquet.com