octane black friday 2023 deal?

[Delizade]

hi,
how long this discount will be active?

[mitchino]

I have emailed otoy support twice - do they not work weekends? My GSG subscription ends tomorrow and their support tells me that I have to apply the black friday coupon before it expires. The problem is that the option to extend an existing subscription is greyed out on my account with Otoy.

Last year something went wrong and I ended up with two licences which were merged into one that expires on 4th December 2024. This is the subscription I want to continue the black friday offer with.

Every year I look forward to the black friday deal, and every year it is a nightmare to implement. Why?

[mitchino]

I have heard from support this morning - they are working on a fix for the merging licences issue. In the meantime I have been mistakenly charged for yet another licence

[SSmolak]

I canceled auto-renew some days ago and now my GSG subscription was canceled: "YOU ARE VIEWING A CANCELLED SUBSCRIPTION.
TO RESUBSCRIBE, CLICK THE BUTTON BELOW TO CHOOSE YOUR PLAN. RESUBSCRIBE TO PLUS"
When I click to "resubscribe" it does nothing. It would be very annoying if this mean that I lost coupon code by that.

[mitchino]

Otoy support have quickly sorted out my problems. Much gratitude.

[SSmolak]

Something strange is going. Check your new yearly subscription because mine was gone from account today. I had more than 360 days left, I have 9 days left now. Only coupon codes and render nodes are still live. Great deal.

[Obizzz]

Something strange is going. Check your new yearly subscription because mine was gone from account today. I had more than 360 days left, I have 9 days left now. Only coupon codes and render nodes are still live. Great deal.

I just got an email saying my sub is about to renew and logged it just to check what's up and it says my sub expires on the 5th even though I just purchased the BF deal and appended it to my old sub that is about to expire.

In the coupon view it also says my GSG coupon was redeemed on 2023-11-27 even though I haven't used it yet.

Will contact support tomorrow to see what's going on with all this.

[SSmolak]

In the coupon view it also says my GSG coupon was redeemed on 2023-11-27 even though I haven't used it yet.

Will contact support tomorrow to see what's going on with all this.

I did the same waiting for response. I accidentally clicked on redeem too but it should be still active if it was not used on GSG site yet.

[jan8]

yea what a mess, I purchased the BF deal, tied it to my existing sub so they don't overlap. Today I got a renewal reminder that my old sub will auto renew. I quickly cancelled my auto renewal so i don't have to chase the money. Now, if I go to 'view my subscriptions' I only see the one that will expire in a few days... looks like I still have to chase up something =(

OTOY, are you reading this?

[bepeg4d]

Sorry guys, we are having too much traffic at Support, but we are slowly answering to everyone!
Don't worry, every ticket will be sorted out sooner or later!
But please, avoid to open more than one ticket per account, thanks.

ciao,
Beppe