Otoy took money from me twice

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baghbanikm
Licensed Customer
Posts: 31
Joined: Tue Nov 01, 2016 9:31 am

I bought the annual account before my account expired
But today, money was automatically withdrawn from my account again
How can I return the money?
Last edited by baghbanikm on Mon Jan 23, 2023 4:18 pm, edited 1 time in total.
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bepeg4d
Octane Guru
Posts: 10326
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
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Contact bepeg4d

Hi,
please write to help at otoy dot com, sharing your OTOY username, thanks.

ciao,
Beppe
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Creative_Sheep
Licensed Customer
Posts: 113
Joined: Sat Oct 06, 2018 10:42 pm

I question Otoy Support, it seems as if the programmers put their hands in support and they are just doing willy nilly things to customers just to claim; our sales value is up. When can we have a company party ?
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frankmci
Licensed Customer
Posts: 917
Joined: Fri May 26, 2017 2:00 pm
Location: Washington DC

Creative_Sheep wrote:I question Otoy Support, it seems as if the programmers put their hands in support and they are just doing willy nilly things to customers just to claim; our sales value is up. When can we have a company party ?
In my experience, if you do your best to gather the pertinent information together before asking any company's Support for help, and treat them with professional respect, they will generally go out of their way to help resolve the problem. That has certainly been my experience with OTOY over the last six years; I've received nothing but top-notch support.
Animation Technical Director - Washington DC
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