[SOLVED] Crashing When Loading Any Cinema 4D w Octane Plugin

[slycat21]

*Resolution at bottom of chain*

Hi All,

Thanks in advance for reading into my issue.

This crashing problem started a few days ago, out of the blue. No major changes I can think of, but everything was working, then a few crashes, then total failure over the course of a few days.

Mac 11.5.2
3.6GHz 8-Core Intel i7
64GB 2667 DDR4
Radeon RX 6900XT 16GB
Octane X Studio PR11 installed and it sees my AMD card.
Maxon One Account (so I can run any version of C4D. I've tried 21, 22, 23 given my OS)

Octane Bench 2020.1.5 says it finds no supported GPUs. Are AMDs not supported by Octane Bench, or is that a part of the ensuing problem?

I am running into a wall every time I install and load Cinema and Octane. Any version compatible with my OS will crash when Octane is in the Plugins folder. All the other version files are deleted from the respective folders, so that isn't it. I have downloaded everything fresh and tried again, but still the same result.


Let me know if I can answer any further questions to help figure this out.
And note, I may try reinstalling my OS next.


I have part of the generated report from my most recent attempt:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff204f392e __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff205225bd pthread_kill + 263
2 libsystem_c.dylib 0x00007fff20477406 abort + 125
3 libsystem_malloc.dylib 0x00007fff20357165 malloc_vreport + 548
4 libsystem_malloc.dylib 0x00007fff2035a2aa malloc_report + 151
5 c4doctane-S22.xlib 0x00000001193e1010 0x119256000 + 1617936
6 c4doctane-S22.xlib 0x00000001193e25f7 0x119256000 + 1623543
7 c4doctane-S22.xlib 0x000000011938b237 0x119256000 + 1266231
8 c4doctane-S22.xlib 0x000000011938bb6f 0x119256000 + 1268591
9 c4dplugin.xlib 0x0000000106446821 0x10611b000 + 3323937
10 com.apple.AppKit 0x00007fff230422bb -[NSApplication(NSResponder) sendAction:to:from:] + 288
11 com.apple.AppKit 0x00007fff23144cc9 -[NSMenuItem _corePerformAction] + 413
12 com.apple.AppKit 0x00007fff231449e8 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 95
13 com.apple.AppKit 0x00007fff23191038 -[NSMenu performActionForItemAtIndex:] + 113
14 com.apple.AppKit 0x00007fff23190fbe -[NSMenu _internalPerformActionForItemAtIndex:] + 82
15 com.apple.AppKit 0x00007fff23190e05 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 101
16 com.apple.AppKit 0x00007fff231275d1 NSSLMMenuEventHandler + 1078
17 com.apple.HIToolbox 0x00007fff28838631 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1362
18 com.apple.HIToolbox 0x00007fff28837a53 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 331
19 com.apple.HIToolbox 0x00007fff2884d312 SendEventToEventTarget + 39
20 com.apple.HIToolbox 0x00007fff288ad2e7 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 368
21 com.apple.HIToolbox 0x00007fff288d2e31 SendMenuCommandWithContextAndModifiers + 45
22 com.apple.HIToolbox 0x00007fff288d2ddc SendMenuItemSelectedEvent + 348
23 com.apple.HIToolbox 0x00007fff288d2c2b FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96
24 com.apple.HIToolbox 0x00007fff288d3632 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 613
25 com.apple.HIToolbox 0x00007fff288d333a _HandleMenuSelection2 + 462
26 com.apple.AppKit 0x00007fff22fd9f6d _NSHandleCarbonMenuEvent + 215
27 com.apple.AppKit 0x00007fff22fd9dda _DPSEventHandledByCarbon + 54
28 com.apple.AppKit 0x00007fff22e1fff7 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3078
29 com.apple.AppKit 0x00007fff22e11c69 -[NSApplication run] + 586
30 com.apple.AppKit 0x00007fff22de5e6c NSApplicationMain + 816
31 net.maxon.cinema4d 0x00000001021f4f0e 0x1021ee000 + 28430
32 net.maxon.cinema4d 0x00000001021f6326 0x1021ee000 + 33574
33 net.maxon.cinema4d 0x00000001021f5f4f 0x1021ee000 + 32591
34 libdyld.dylib 0x00007fff2053df3d start + 1

Thread 1:: CoreTimerThread
0 libsystem_kernel.dylib 0x00007fff204f61d2 kevent64 + 10
1 net.maxon.cinema4d 0x00000001023cc3d0 0x1021ee000 + 1958864
2 libsystem_pthread.dylib 0x00007fff205228fc _pthread_start + 224
3 libsystem_pthread.dylib 0x00007fff2051e443 thread_start + 15

Thread 2:: Crash Handler
0 libsystem_kernel.dylib 0x00007fff204ed2ba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff204ed62c mach_msg + 60
2 crashhandler.module.xlib 0x0000000103042303 0x10301d000 + 152323
3 libsystem_pthread.dylib 0x00007fff205228fc _pthread_start + 224
4 libsystem_pthread.dylib 0x00007fff2051e443 thread_start + 15

Thread 3:
0 libsystem_kernel.dylib 0x00007fff204efcde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff20522e49 _pthread_cond_wait + 1298
2 net.maxon.cinema4d 0x0000000102499776 0x1021ee000 + 2799478
3 net.maxon.cinema4d 0x00000001023e7093 0x1021ee000 + 2068627
4 net.maxon.cinema4d 0x00000001023e67c8 0x1021ee000 + 2066376
5 net.maxon.cinema4d 0x00000001024f1465 0x1021ee000 + 3159141
6 net.maxon.cinema4d 0x00000001024f198a 0x1021ee000 + 3160458
7 net.maxon.cinema4d 0x000000010247e078 0x1021ee000 + 2687096
8 libsystem_pthread.dylib 0x00007fff205228fc _pthread_start + 224
9 libsystem_pthread.dylib 0x00007fff2051e443 thread_start + 15

Thread 4:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff204ed2ba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff204ed62c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff2061bb2f __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff2061a20f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff2061961c CFRunLoopRunSpecific + 563
5 com.apple.AppKit 0x00007fff22fa723a _NSEventThread + 124
6 libsystem_pthread.dylib 0x00007fff205228fc _pthread_start + 224
7 libsystem_pthread.dylib 0x00007fff2051e443 thread_start + 15

[slycat21]

UPDATE:

Reinstalled Big Sur.

At least R22 was able to open at all - the other versions (21, 23) would still not get past the initialization process.

Regardless, R22 crashes with the same error as before: The plugin liboctane.dylib has crashed.




Process: Cinema 4D [4300]
Path: /Applications/Maxon Cinema 4D R22/Cinema 4D.app/Contents/MacOS/Cinema 4D
Identifier: net.maxon.cinema4d
Version: 22.1 (324073)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Cinema 4D [4300]
User ID: 501

Date/Time: 2022-12-17 14:10:02.180 -0800
OS Version: macOS 11.7.2 (20G1020)
Report Version: 12
Anonymous UUID: E5583694-528C-CA07-1A3D-862D195EC830


Time Awake Since Boot: 2800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Performing @selector(handleGeCocoaMenuItem:) from sender GeCocoaMenuItem 0x6000002fba80
abort() called
Cinema 4D(4300,0x118cd6e00) malloc: *** error for object 0x3ff0000000000000: pointer being freed was not allocated


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff2061691e __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff206455bd pthread_kill + 263
2 libsystem_c.dylib 0x00007fff2059a406 abort + 125
3 libsystem_malloc.dylib 0x00007fff2047a165 malloc_vreport + 548
4 libsystem_malloc.dylib 0x00007fff2047d2aa malloc_report + 151
5 c4doctane-S22.xlib 0x0000000125ff9010 0x125e6e000 + 1617936
6 c4doctane-S22.xlib 0x0000000125ffa5f7 0x125e6e000 + 1623543
7 c4doctane-S22.xlib 0x0000000125fa3237 0x125e6e000 + 1266231
8 c4doctane-S22.xlib 0x0000000125fa3b6f 0x125e6e000 + 1268591
9 c4dplugin.xlib 0x0000000111847821 0x11151c000 + 3323937
10 com.apple.AppKit 0x00007fff23165c0b -[NSApplication(NSResponder) sendAction:to:from:] + 288
11 com.apple.AppKit 0x00007fff23268619 -[NSMenuItem _corePerformAction] + 413
12 com.apple.AppKit 0x00007fff23268338 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 95
13 com.apple.AppKit 0x00007fff232b4988 -[NSMenu performActionForItemAtIndex:] + 113
14 com.apple.AppKit 0x00007fff232b490e -[NSMenu _internalPerformActionForItemAtIndex:] + 82
15 com.apple.AppKit 0x00007fff232b4755 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 101
16 com.apple.AppKit 0x00007fff2324af21 NSSLMMenuEventHandler + 1078
17 com.apple.HIToolbox 0x00007fff2895dda1 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1362
18 com.apple.HIToolbox 0x00007fff2895d1c3 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 331
19 com.apple.HIToolbox 0x00007fff28972a82 SendEventToEventTarget + 39
20 com.apple.HIToolbox 0x00007fff289d2747 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 368
21 com.apple.HIToolbox 0x00007fff289f8291 SendMenuCommandWithContextAndModifiers + 45
22 com.apple.HIToolbox 0x00007fff289f823c SendMenuItemSelectedEvent + 348
23 com.apple.HIToolbox 0x00007fff289f808b FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96
24 com.apple.HIToolbox 0x00007fff289f8a92 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 613
25 com.apple.HIToolbox 0x00007fff289f879a _HandleMenuSelection2 + 462
26 com.apple.AppKit 0x00007fff230fd8ed _NSHandleCarbonMenuEvent + 215
27 com.apple.AppKit 0x00007fff230fd75a _DPSEventHandledByCarbon + 54
28 com.apple.AppKit 0x00007fff22f43997 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3078
29 com.apple.AppKit 0x00007fff22f35609 -[NSApplication run] + 586
30 com.apple.AppKit 0x00007fff22f0980c NSApplicationMain + 816
31 net.maxon.cinema4d 0x000000010ee4bf0e 0x10ee45000 + 28430
32 net.maxon.cinema4d 0x000000010ee4d326 0x10ee45000 + 33574
33 net.maxon.cinema4d 0x000000010ee4cf4f 0x10ee45000 + 32591
34 libdyld.dylib 0x00007fff20660f3d start + 1

Thread 1:: CoreTimerThread
0 libsystem_kernel.dylib 0x00007fff206191c2 kevent64 + 10
1 net.maxon.cinema4d 0x000000010f0233d0 0x10ee45000 + 1958864
2 libsystem_pthread.dylib 0x00007fff206458fc _pthread_start + 224
3 libsystem_pthread.dylib 0x00007fff20641443 thread_start + 15

Thread 2:: Crash Handler
0 libsystem_kernel.dylib 0x00007fff206102aa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2061061c mach_msg + 60
2 crashhandler.module.xlib 0x000000011355c303 0x113537000 + 152323
3 libsystem_pthread.dylib 0x00007fff206458fc _pthread_start + 224
4 libsystem_pthread.dylib 0x00007fff20641443 thread_start + 15

Thread 3:
0 libsystem_pthread.dylib 0x00007fff20641420 start_wqthread + 0

Thread 4:
0 libsystem_kernel.dylib 0x00007fff20612cce __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff20645e49 _pthread_cond_wait + 1298
2 net.maxon.cinema4d 0x000000010f0f0776 0x10ee45000 + 2799478
3 net.maxon.cinema4d 0x000000010f03e093 0x10ee45000 + 2068627
4 net.maxon.cinema4d 0x000000010f03d7c8 0x10ee45000 + 2066376
5 net.maxon.cinema4d 0x000000010f148465 0x10ee45000 + 3159141
6 net.maxon.cinema4d 0x000000010f14898a 0x10ee45000 + 3160458
7 net.maxon.cinema4d 0x000000010f0d5078 0x10ee45000 + 2687096
8 libsystem_pthread.dylib 0x00007fff206458fc _pthread_start + 224
9 libsystem_pthread.dylib 0x00007fff20641443 thread_start + 15

[slycat21]

UPDATE #2:

Moved over to my Late 2019 MBP running Monterey. Installed C4D R23 and Octane - still crashes occasionally, but was able to at least work for a while. Attaching Bug Report from the most recent crash that occurred when starting the Octane Viewer.

Note - I installed Octane's folder to the Plugin directory found under "preferences" link.

Any help is appreciated!

[bepeg4d]

Hi,
please open c4d, then go to c4d menu Extensions/Console, (Shift+F10), and share a complete screenshot of the panel, or copy paste the default console output in your answer, thanks.

Please, also share a screenshot like this one, that shows both the c4doctane directory opened, and the entire installation path, thanks:


ciao,
Beppe

[slycat21]

Ciao bello-

Cinema R21 & R23 won't get past the initialization splash pages, so I can't get you that extension folder. Take a look at the Crash Reports below (top segments only).

Attaching 2 images - both are the APP paths you dropped in your message to me.

Let me know if I can get you something else.

Grazie mille!

[bepeg4d]

Ok, I have written you a Private Message.

ciao,
Beppe

[slycat21]

Ok, I have written you a Private Message.

ciao,
Beppe

I replied - it seems to be stuck in my "Outbox" after I pressed send. Not sure if that is a bug. Let me know if you don't see it.

[bepeg4d]

Ok, I have answered you via PM.

In short, there were several unsupported versions installed, to solve, since you are under macOS Big Sur, you need to install C4D-OctaneX-PR11 in C4D S24.

ciao,
Beppe

[slycat21]

RESOLVED

I had created a folder named "Plugins" as opposed to "plugins" (note the case sensitivity).

The file I created still occasionally crashed, so I copied my elements into a fresh scene (had to do this a few times as I iterated forward) and this seemed to resolve crashing. Once I finalized my scene, I can render.

Also, I had the C4D 2023 instead of R23 xlib file.

Furthermore, I upgraded out of Big Sur to Monterey, which allowed me to run R25.

Thanks, Beppe! Hope this helps someone with similar issues!