Help Please on Plugin activation

Newtek Lightwave 3D (exporter developed by holocube, Integrated Plugin developed by juanjgon)

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3dcgmodeler
Licensed Customer
Posts: 41
Joined: Tue Mar 12, 2013 2:25 pm
Location: Spokane Washington
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Ok.
Been a way for awhile.

Opened up LW and Octane says my License is active on the web site, but I can not activate plugin?

Lightwave 2015.3 64 Bit

Version 4.0
Plugin build 4.05.0.0 sep1 2018
Octane API Build 4.05
Octane DLL Build 4050000

So do I need to download a newer version ???
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ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

Your license seems to be already activated, perhaps in another old system. You need to unlock it from this same web page. Be aware that you only have 5 unlocks available.

Thanks,
-Juanjo
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3dcgmodeler
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Posts: 41
Joined: Tue Mar 12, 2013 2:25 pm
Location: Spokane Washington
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Interesting that this is the only machine I use.

Last time I used LW it worked?

I did upgrade to Windows 10 pro from Windows 7 Ultimate. Would the OS upgrade have maybe have something to do with it?

Hmmm.

How does the unlock work? never had to use it?

Will read the documentation over a few more times and get a better understanding before I do anything.

Thank you
ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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lijunyan
Licensed Customer
Posts: 4
Joined: Wed Nov 06, 2019 3:10 pm

I still can't use it after I bought it. My number of unlocking times has been used up.
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I still can't use it after purchasing the license
I still can't use it after purchasing the license
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

lijunyan wrote:I still can't use it after I bought it. My number of unlocking times has been used up.
Please, send an email to [email protected] to let the licensing team take a look at your issue.

Thanks,
-Juanjo
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3dcgmodeler
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Joined: Tue Mar 12, 2013 2:25 pm
Location: Spokane Washington
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hi again

I sent an email to support

still can't get it to do anything

what do you mean about the Unlocks ?? how doe that work ??

there is no documentation that explains the Unlocks ? that I could find any who ...
ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
Top
User avatar
3dcgmodeler
Licensed Customer
Posts: 41
Joined: Tue Mar 12, 2013 2:25 pm
Location: Spokane Washington
Contact:
Contact 3dcgmodeler

Sent an email to support Aug 6 2022

got a response... finally....

they keep asking what operating system I am using....

I told them 3 times windows 10...

they have not done anything in regards to doing anything to remedy the problem...

I have done all the person has said to do....

And it appears to be at there end not mine as far as deactivating the license so my machine could reactivate the license....

sent all the screen shoots of every thing

really simple problem everything good at my end anyways
ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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