The fee is deducted for automatic renewal, but no renewal

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guoyanzu
Licensed Customer
Posts: 1
Joined: Mon Nov 29, 2021 9:40 am

My friend paid an annual subscription for the renderer last year. The automatic renewal fee has been deducted this year, but it has not been renewed.

She has sent e-mail complaints for a week in a row, but there is no reply. Please tell me how to help her!

:? :? :?
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bepeg4d
Octane Guru
Posts: 10399
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Sorry, we are having too much traffic at Support, due to the past Black Friday week.
But we are going to answer to everyone, as soon as possible.

ciao,
Beppe
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