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bigskyedit
Licensed Customer
Posts: 20
Joined: Tue Jul 19, 2016 4:29 pm

Did anyone get an answer to this? I am an annual subscriber, but my maintenance isn't up for a few months. Does that mean I do not get the extra content?
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galleon27
Licensed Customer
Posts: 293
Joined: Wed Jul 15, 2015 11:55 am
Location: Serbia
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blobbybarack wrote:In case of OctaneRender Enterprise Annual Maintenance. Do we have access to every extra services like KitBash ,Greyscalegorilla Plus Annual Pass,EmberGenFX and other stuffs like in the rent program ?
No we don't. It's only for Subscriptions. Also Greyscalegorilla Plus is a limited time offer redeemable before 12/30.
Win 10 64bit // GTX 4090 + GTX 3090 // 5900x // 64GB // SideFX Houdini // C4D
sbstnc
Licensed Customer
Posts: 120
Joined: Mon Jul 25, 2016 1:21 am

I sent a support request on this but two days no answer.
Just want to confirm if we can use any of the older versions with a new annual plan. For example for render nodes, where the enterprise has 10x included node licenses. Can we run 10x 2019 versions of render nodes with this? It includes all versions as long as subscription is active?
Thanks
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galleon27
Licensed Customer
Posts: 293
Joined: Wed Jul 15, 2015 11:55 am
Location: Serbia
Contact:

sbstnc wrote:I sent a support request on this but two days no answer.
Just want to confirm if we can use any of the older versions with a new annual plan. For example for render nodes, where the enterprise has 10x included node licenses. Can we run 10x 2019 versions of render nodes with this? It includes all versions as long as subscription is active?
Thanks
Yes. You can use whatever version you want. Just go to the download section and download whatever version you need. Although i'm not sure if the newer Ampere cards support versions earlier than 2020.x.
Win 10 64bit // GTX 4090 + GTX 3090 // 5900x // 64GB // SideFX Houdini // C4D
pegot
Licensed Customer
Posts: 934
Joined: Mon Nov 07, 2011 3:44 am

FYI support got back to me late yesterday and early today to help answer my questions. So for anyone still in doubt:

I was told to order a new subscription and cancel the old one because annual subscriptions do auto renew. They actually canceled it for me and I purchased a new one. They also merged my two accounts so the time remaining on the old canceled subscription was added to the new one. To what degree others will be able to do that I’m not sure as I only had a week left for my old subscription.
Win 10
3.7Ghz i9 10900k / 64GB
ASUS STRIX Z490-E
PSU: PowerSpec 850Wd
RTX 3090 Asus Tuff

Network rendering:
Win 10
4.2Ghz i7 7700k / 64GB
AsRock SuperCarrier
PSU: EVGA 1200w
RTX 3080 Ti EVGA Hybrid
RTX 3080 ASUS Tuff
GTX 1080ti SC Black (wc)
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