World Creator - Checking License

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dough-cgi
Licensed Customer
Posts: 15
Joined: Tue Jun 28, 2016 8:02 pm

"Please wait while we are quickly checking your license"
World Creator hangs on the start screen. Does not do anything.

I am not even fully sure I can use world creator beta. I used Black Friday deal to get Octane Studio (2 GPU) sub for 1 year.
dough-cgi
Licensed Customer
Posts: 15
Joined: Tue Jun 28, 2016 8:02 pm

World Creator is still not working. And I am still not even sure if I have the license to use it with Studio BF Sub. 5 days in contact with support about this, still no solution or definate answer.
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bepeg4d
Octane Guru
Posts: 10390
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi,
please write to [email protected], the beta is available if you have an active updated license.
Note that we are having too much traffic, so the answer could take some time.

ciao Beppe
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Goldorak
OctaneRender Team
Posts: 2321
Joined: Sun Apr 22, 2012 8:09 pm
Contact:

You need a new 2020 credit card based (non PayPal) sub to use RNDR, wold creator, Sculptron and Embergen. If that’s isn’t the case, cancel the PP sub after getting a CC version.
dough-cgi
Licensed Customer
Posts: 15
Joined: Tue Jun 28, 2016 8:02 pm

Support figured out, what the problem was. No Licensing issue or anything.

It was missing Microsoft Visual Studio 2019 X64 runtime support (it just does not tell you ;)
https://aka.ms/vs/16/release/VC_redist.x64.exe

Installed and world creator is now working!
Vector6
Licensed Customer
Posts: 10
Joined: Fri Jan 20, 2017 6:28 am

dough-cgi wrote:Support figured out, what the problem was. No Licensing issue or anything.

It was missing Microsoft Visual Studio 2019 X64 runtime support (it just does not tell you ;)
https://aka.ms/vs/16/release/VC_redist.x64.exe

Installed and world creator is now working!
Thanks for the info. I was just getting a white screen. Hopefully this solves my issues...
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