i was billed twice

Generic forum to discuss Octane Render, post ideas and suggest improvements.
Forum rules
Please add your OS and Hardware Configuration in your signature, it makes it easier for us to help you analyze problems. Example: Win 7 64 | Geforce GTX680 | i7 3770 | 16GB
Post Reply
User avatar (Default)
Singular1974
Licensed Customer
Posts: 19
Joined: Fri Nov 23, 2018 7:17 pm

i took advantage of the black friday deal to renew and was billed on the 27th. I was then billed again on the 29th for the same product. How do i get a refund on the double billing?
Top
User avatar (Default)
kekemarc
Licensed Customer
Posts: 1
Joined: Thu Jun 18, 2015 3:59 am

Same story here. It looks like last year's subscription auto-renewed, which I wasn't expecting as this did not happen last year.
I've sent them an email, hopefully it can be resolved.
Top
User avatar (Default)
Singular1974
Licensed Customer
Posts: 19
Joined: Fri Nov 23, 2018 7:17 pm

Yeah exactly, why didn't it do the same thing before? Plus no email warning us that our account was set to auto-renew like every other subscription service does...doesn't make any sense. I'm sure they will resolve it though.
Top
Post Reply

Return to “General Discussion”