Subscription/License Issue

Newtek Lightwave 3D (exporter developed by holocube, Integrated Plugin developed by juanjgon)

Moderator: juanjgon

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TheMightySpud
Licensed Customer
Posts: 71
Joined: Thu Jun 06, 2013 11:19 am

Hi all,

Would anyone have any ideas why all of a sudden Octane is telling me that I don't have an active All Access license?

Subscription is up to date (expires June 2021), was working fine yesterday but now it asks me to login whenever I try to start Standalone or the Lightwave plugin. I do so and I get an error message saying there is no active all access license on my account when in my account screen I can see that it is active.

Thanks
TheMightySpud
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

Can you please send an email to [email protected] reporting this issue? The licensing team will take a look at it.

Thanks,
-Juanjo
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