'Enable Plugin' Crashes Lightwave
Moderator: juanjgon
Well, I'm lost with this issue. I can't understand why in a system where Octane Standalone 2019.1 works fine, Octane 2020.1 doesn't even start to show the Standalone GUI. Can you please launch the Standalone from a terminal to check if it reports any error message? You only need to cd to the Standalone folder, (for example C:\Program Files\OTOY\OctaneRender Enterprise 2020.1.4) and type octane.exe.
Thanks,
-Juanjo
Thanks,
-Juanjo
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Can you please open a ticket in our support system about this issue?
https://help.otoy.com/hc/en-us/requests/new
The support team has a lot more experience with Standalone and they have some tools for the system diagnostic that could help. I'm sure that they are going to be able to at least help you with the Standalone issue, which probably is related to the same problem that you have with the LW plugin. If even after fixing the problem with Standalone the plugin still doesn't work, let me know to further investigate.
Thanks,
-Juanjo
https://help.otoy.com/hc/en-us/requests/new
The support team has a lot more experience with Standalone and they have some tools for the system diagnostic that could help. I'm sure that they are going to be able to at least help you with the Standalone issue, which probably is related to the same problem that you have with the LW plugin. If even after fixing the problem with Standalone the plugin still doesn't work, let me know to further investigate.
Thanks,
-Juanjo