Payment complete, but no access to licensee content?

A public forum for discussing and asking questions about the demo version of Octane Render.
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Reality4
Licensed Customer
Posts: 91
Joined: Wed Oct 13, 2010 10:34 am

Hi Refractive Software,

I have received an email with instructions for downloading the licensed version of Octane, but I can't see it on the forum index.

I guess I still have a 'member-but-not-licensee' status?

I'm really REALLY eager to play with the exporters and new features of course! :-)

Thanks for your help,
Charles
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radiance
Posts: 7633
Joined: Wed Oct 21, 2009 2:33 pm

Pasted so we can work faster to activate ;) :

We'll activate it soon (in an hour or so, many others are waiting), don't worry ;)
We've had a huge increase in sales lately due to the 2.3 beta, and due to the expanding of resources, we just moved in 2-3 days to a new bigger office building.

Yours,
Radiance
Win 7 x64 & ubuntu | 2x GTX480 | Quad 2.66GHz | 8GB
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Reality4
Licensed Customer
Posts: 91
Joined: Wed Oct 13, 2010 10:34 am

Good for you! Congrats!
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Reality4
Licensed Customer
Posts: 91
Joined: Wed Oct 13, 2010 10:34 am

Wow, you have been updating my account somewhere Saturday evening in the middle of the weekend, that's what I call great support!
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radiance
Posts: 7633
Joined: Wed Oct 21, 2009 2:33 pm

i'm still typing the new auto reply with all the information in it, and a complete beginner guide to octane licensing...
That's why i have not replied to mails yet ;)

Radiance
Win 7 x64 & ubuntu | 2x GTX480 | Quad 2.66GHz | 8GB
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Inciner
Licensed Customer
Posts: 57
Joined: Mon Oct 18, 2010 4:55 am
Location: Russia, Spb

Same problem.
Send PayPal data to [email protected] twice =)
Have just seen, that in account profile were written 1D[email protected] instead 1d[email protected]
I've fixed my email adress.
Is it fatal mistake?
Яussian engineer (AutoCAD+LISP/Blender 2.69/3dsmax/Mypaint/GIMP) | win7x64 + GT525m DELL || win8x64 16Gb RAM 2x GTX 770
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