OctaneRender for Maya 2019.1.2-15.10 [OBSOLETE]

[hgarrou]

Braca. You could get that error if you're license is the rental studio version.

[itsallgoode9]

I'm having an issue where I brought a file file from my work compute (mac running V4) to my home computer (PC running this version) and it's causing all kinds of issues. I rendered fine the very first time but maya crashed and now I get pages of these errors. In the past I've transferred files between these two computers just fine. Is this due to an incompatible between V4 and 2019 I wasn't aware of?

"CUDA error 700 on device 2: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 1: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 2: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 1: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 2: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 1: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 2: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 1: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 2: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 1: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 2: an illegal memory access was encountered
-> failed to load symbol data to the device(deep_data)
device 2: failed to upload the deep params
CUDA error 700 on device 1: an illegal memory access was encountered
-> failed to load symbol data to the device(deep_data)
device 1: failed to upload the deep params"

[Braca]

Braca. You could get that error if you're license is the rental studio version.

No I have a subscription enterprise, 5 licenses.

[BK]

Braca. You could get that error if you're license is the rental studio version.

No I have a subscription enterprise, 5 licenses.

Hi Braca,

Thank you for sharing the error message.

As "hgarrou"' already suggested, this error is related to Rental Studio Subscription installers.
Please check if you are running the OctaneRender Rental Studio version on your Master workstation.

Autodesk Maya Script Editor prints the Network Render support message when we load the OFM plugin next to the version number.

While we are still investigating, please try to install the OctaneRender Enterprise 2019.1.2 Subscription as MASTER and OctaneRender Enterprise 2019.1.2 Slave as SLAVE DAEMON and let us know how it goes!!

Downloads for OctaneRender Enterprise subscription users:

OctaneRender Enterprise 2019.1.2 Standalone for Windows (installer)
OctaneRender Enterprise 2019.1.2 Standalone for Windows (ZIP archive)
OctaneRender Enterprise 2019.1.2 Standalone for MacOS
OctaneRender Enterprise 2019.1.2 Standalone for Linux

OctaneRender Enterprise 2019.1.2 Slave for Windows (installer)
OctaneRender Enterprise 2019.1.2 Slave for Windows (ZIP archive)
OctaneRender Enterprise 2019.1.2 Slave for MacOS
OctaneRender Enterprise 2019.1.2 Slave for Linux

Cheers

[BK]

I'm having an issue where I brought a file file from my work compute (mac running V4) to my home computer (PC running this version) and it's causing all kinds of issues. I rendered fine the very first time but maya crashed and now I get pages of these errors. In the past I've transferred files between these two computers just fine. Is this due to an incompatible between V4 and 2019 I wasn't aware of?

"CUDA error 700 on device 2: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 1: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 2: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 1: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 2: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 1: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 2: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 1: an illegal memory access was encountered
-> failed to deallocate device memory
CUDA error 700 on device 2: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 1: an illegal memory access was encountered
-> could not get memory info
CUDA error 700 on device 2: an illegal memory access was encountered
-> failed to load symbol data to the device(deep_data)
device 2: failed to upload the deep params
CUDA error 700 on device 1: an illegal memory access was encountered
-> failed to load symbol data to the device(deep_data)
device 1: failed to upload the deep params"

Hi itsallgoode9,

Thank you!! The CUDA error 700 is mostly related to the Nvidia drivers.

Would you please help test a simple render on OctaneRender Standalone v20191.x.x?
Please try to reinstall the Nvidia as a "Clean installation" on your workstation.

If the issue still exists then please share the installed GPUs, the Nvidia driver version and OS version.


cheers

[itsallgoode9]

Will give it a shot, thanks BK.