Servers Down for Maintenance (4 hours)

Fri Oct 15, 2010 12:15 am

I just noticed that Radiance made a typo in the warning statement with the 2.3 beta's. They are NOT recommended for critical work.

Fri Oct 15, 2010 12:29 am

If I remember right, you can mass email via this board to all customers. That could be an option to notify every customers of sudden licens server failuer.

radiance · Fri Oct 15, 2010 12:39 am

Hi guys,

The server was running fine, there was an issue with the hosting provider.
as this is a beta version the redundancy is not working %100 percent.
the outage was for 4 hours approx.

This is a BETA version, don't expect to rely on us to deliver renders to customers tomorrow morning, i clearly said so in the release notes, and we're also moving offices and we don't yet have wifi in our heads...

Since we were moving office we could'nt fix it.

Rest assured the the servers are already ordered in a 4 way redundant cluster.

Radiance

Fri Oct 15, 2010 2:31 am

Excellent...thanks for the information...and all is working on my end again.

Fri Oct 15, 2010 5:37 am

So, in essence, we are not buying Octane, we are merely buying a licence to use it. If Radiance was ever to fold, we would be left with software which is useless.

Fri Oct 15, 2010 5:43 am

I dont think it will happen but if it did I think Refractive would be responsible and issue an update before disappearing that made the program autonomous. Pretty much all programs require some sort of initial activation these days so it wouldnt be any different in their case either. Its just Octane requires it more often. I wouldnt worry about it. The glitch today is unwanted but its not a crisis or doomsday scenario.

I am sure they will get the servers sorted out properly before Octane is out of beta.

Fri Oct 15, 2010 1:20 pm

I think the word "BETA" is unknown by a lot of people here.

radiance · Fri Oct 15, 2010 5:10 pm

when you buy a DVD or book or autocad, you also buy a license to use it, not the product itself.
Also, I've created the luxrender project a long time ago, and if ever octane dies which it will not, i'm not in the US for nothing right now,
I won't leave everyone that helped me in the cold, i'll just open source it or something.
But don't assume i'm open-sourcing anything at all until the sword of damocles has fallen, which won't happen, we're doping amazing business and we're working on turning octanelive into something to dream about, and that's not promises or marketing talk, but a promise, which i hope a lot of the old friends here from lux/indigo will understand.

please, Can we discuss this a later time ? I need to continue haven't slept for more then 4 hours in 3 days on airplanes and I have jetlag etc...

Yours
Radiance.

Sat Oct 16, 2010 2:02 pm

Pretty much all programs require some sort of initial activation these days so it wouldnt be any different in their case either. Its just Octane requires it more often.

Yes, but but once activated, you can use these programs without relying on internet connexion. Octane requires internet all the times I start it.

I have been very frustated with this sudden change of licence agreement, many of us have complained but no fair solutions have been given to any of us.
As a result I have bought Arion which is a little bit slower in some cases but more effective and complete, and no fireflies. (I am using the beta 1.02, so that I can compare with Octane which is beta too) and you know what ? there is no need to activate, you got a licence that is locked to your name, not the computer, so that if I upgrade it, there is no need to activate again (and this is what I did) and I think that this is the right solution.

That's not because we "only" paid 99 Euros for Octane that we have not to complain about this drastic change of the initial licence agreement at the time we bought Octane licence. In fact many of us have bought Octane till final version. The problem is that this Octane is dead before it's final release.
Octane live is a totally different program since it's "live". Did you tell from the beginning that you would ask for internet connexion as a requirement in the future ? No, absolutely no !

So here is the question : why not finish the first Octane according to your initial engagement, that way, everybody would be happy.

Sat Oct 16, 2010 2:34 pm

I am pretty sure that when I buy a DVD, I have that DVD in my hand and it will work for as long as my DVD player is working. If the internet goes down, it will still work. If the company that released the DVD went bust, the DVD would still work. I'd sort of expect this from any software the I PURCHASE. If I was renting the software then things might be different.