first of all, plugin with Octane Render support still not released - you can't buy (will be released very soon new major version with Pro Octane edition, we are now making changes to our site).
About emails. Perhaps we not receive your email. Some time ago our server was attacked and we lost a lot of emails. Please send new email to support(at)sigerstudio.eu and describe problems. I can connect to your computer via TeamViewer or AnyDesk to fix issues (we will agree on the connection time).
And you're the first user (out of about 10K users) to complain about unsaved libraries
Don't you think you're doing something wrong yourself?
Sidenote: Is no need to login as an Administrator, XSMP runs at the User level.
1. "first of all" who said I'm trying to use with Octane? "second of all" in the Plugin documentation is clearly stated that it can be used to organize materials from other engines.
2. In the course of 2 months I sent about 5 emails, and a few days ago I sent a new msg through the website. all without reply, which surprised me, because at first I had a good first impression of the support. Until I posted here, to see if I could get a reaction.
3. It was my first thought, I didn't say it was my fault or the plugin, I said I had a problem and after 2 months I couldn't contact you. Don't assume things, it sounds very arrogant.
is a good plugin, I like the design, although drag and drop doesn't work much more enjoyable to use than the concurrents. I don't know if I'm going to buy the materials library, too, I like to make my own materials, but since I need to give agility at work, I'm still thinking.