forum problem

[Loremoro]

i am a licensed customer but i can no longer see the part of forum for the licensed customer. Why?
Please help me

[pixelrush]

hmmm your nic panel is showing you are not a licensed customer.
If you were before I suggest you send Refractive an email
license at refractivesoftware.com

[Loremoro]

Thanks, i try with a mail.

[pixelrush]

now a while later it is showing you are licensed so maybe try again.
not sure whats going on there.

[radiance]

Hi,

We resolved the issue (it was related due to our fast growth in terms of octanelive/database clustering infrastructure.

Please, and to all others (future) customers , concerning accounts or any other personal information, please contact us by email and don't post on the public forums, as your licenses/accounts/personal information is not a good idea to post on a public area of the forum for your own privacy and identity protection.

Our administrative personell will reply to your account issue(s) asap.

Radiance

[Loremoro]

thanks for the quick resolution and sorry for the forum post.
Bye