Scenes stuck in processing?

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bagel
Licensed Customer
Posts: 44
Joined: Tue Jan 23, 2018 3:38 pm

I'm curious, when I uploaded my first scene (orbx file) it was stuck in processing for more than a week and this I figured something was corrupted on upload or my scene file was too large so I deleted it. I've recently uploaded a different scene because I needed the speed of ORC relative to my on prem resources and it's been processing for days.

What could be the advantage of ORC if I can't start a job with a reasonable amount of time after uploading? I could have rendered on prem by now.

This is not an equitable situation considering the cost relative to other render farms for other renderers. I get that I'm paying to save time but time is not really being saved here.

Please advise. Thank you!
illiu
Posts: 1
Joined: Thu Mar 12, 2020 5:36 pm

Same for me, i'm disappointed.
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bepeg4d
Octane Guru
Posts: 10340
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
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Hi,
did you firstly try to render the .orbx scene in Standalone locally, to check that the scene works correctly?
It is also necessary to estimate more correctly the final cost.

ciao Beppe
Nutt256
Posts: 1
Joined: Mon Apr 19, 2021 3:28 am

First find out what SketchUp version you have installed:
If you still have SketchUp 2019.0.
Once you have installed SketchUp 2019.2, download and install the new version of SU Podium.
VickiSherrell
Posts: 1
Joined: Thu May 06, 2021 9:57 am

First find out what SketchUp version you have installed:
If you still have SketchUp 2019.0.
Once you have installed SketchUp 2019.2, download and install the new version of SU Podium.
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