Max Crashing During Render

3D Studio Max Plugin (Export Script Plugins developed by [gk] and KilaD; Integrated Plugin developed by Karba)
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Chris_RSI
Licensed Customer
Posts: 23
Joined: Wed May 04, 2016 5:55 pm

I've been using Octane and 3DS Max successfully for a couple of years now.

However, one of my PCs has developed a problem. While rendering, it will randomly freeze the computer, often resulting with a BSOD.

I've attached some images of the error recorded in the log, though often no error is recorded. I've tried isolating individual GPUs, but the problem doesn't appear to be limited to just one card. This has been tested with Nvidia drivers 388.13 and the most recent 398.82 with similar results. O/S is Windows 10 X64, 32GB ram.

Thanks for any help!
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coilbook
Licensed Customer
Posts: 3032
Joined: Mon Mar 24, 2014 2:27 pm

i have the same problem with one of the PCs it has ASUS ROG RAMPAGE VI EXTREME LGA2066 DDR4 M.2 U.2 X299 EATX Motherboard with onboard 802.11AD WiGig Wi-Fi USB 3.1
and anytime I have a lot of phoenix fd stuff in the scene like smoke , liquids it would freeze completely after 1-2 hours. So far I still cannot find an explanation why
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Chris_RSI
Licensed Customer
Posts: 23
Joined: Wed May 04, 2016 5:55 pm

Sorry to hear that, I'm running through a bunch of driver versions to see if it helps, no luck so far.

This error message was using driver version 385.41, which Autodesk recommends for these cards. Also, one of the cards is now missing from the list in render settings.
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Chris_RSI
Licensed Customer
Posts: 23
Joined: Wed May 04, 2016 5:55 pm

After reboot, still on driver 385.41.
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Chris_RSI
Licensed Customer
Posts: 23
Joined: Wed May 04, 2016 5:55 pm

...and back on 398.82, different error messages. I have no idea what is going on, but it doesn't appear to be caused by any single card in particular.
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paride4331
Octane Guru
Posts: 3809
Joined: Fri Sep 18, 2015 7:19 am

Hi Chris_RSI,
why are you still using V3.06.04 - 4.41?
Regarads
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
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Chris_RSI
Licensed Customer
Posts: 23
Joined: Wed May 04, 2016 5:55 pm

Tight deadlines on a daily basis. Not enough time to risk potential bugs with new versions.

However, with this interruption we are now updating our systems with the latest version.
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Chris_RSI
Licensed Customer
Posts: 23
Joined: Wed May 04, 2016 5:55 pm

No luck, everything is updated and still getting the same error messages.

Does anybody know what these error messages mean?
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